Community Liaison

Responsible for the relationship management aspects of referral development in a specific market. This includes marketing contacts in varied medical settings, networking and participation in professional healthcare organizations and support of community initiatives such as health fairs/screenings, Run/Walks or other community sponsored activities that provide opportunities to raise general awareness of Voyages Behavioral Health programs and services. Performs other related duties as assigned or requested. This is an exempt position that reports directly to the Senior Liaison, if applicable, with final oversight by the Director of Business Development.

RESPONSIBILITIES

Direct Marketing

• Identifies and targets new referral sources for Voyages Behavioral Health within assigned territory.
• Establishes and maintain strong relationships with referral sources in assigned territory through ongoing assessment and servicing of their behavioral health needs.
• Performs in-person appointments to market Voyages Behavioral Health programs to designated referral sources within assigned territory and meet assigned objectives on a weekly basis. Communicates clearly, concisely and accurately.
• Maintains an excellent understanding of all inpatient/outpatient programs, including features and benefits of such programs throughout the system.
• Meets assigned objectives for weekly calls, joint marketing, professional tours and educational presentations.

Documentation and Reporting

• Completes and submits weekly call reports in a timely manner. Submits time and expense reports and credit card receipts bi-weekly .
• Maintains a current and complete record of all contacts within assigned territory utilizing the sales database
• Maintains customer profiles (Physician, Case Manager, Employer, etc.) in sales database and updates as needed.
• Contributes to ongoing market research by gathering information on the market and forwarding to management.
• Provides management with identified areas of need or activities that will enhance the marketing endeavors of the organization.
• Assists in the development of new programs and enhanced services through ongoing assessment of stakeholder needs of the market.
• Identifies new business/partnership opportunities and communicates to management.

Managed Care Relationships

• Identifies opportunities for contracting with managed care companies and provider networks.
• Coordinates appointments with managed care companies and Voyages Behavioral Health Case Managers and/or Director of Managed Care as appropriate.

Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the Mission and Vision of Voyages Behavioral Health within the work environment and community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.

QUALIFICATIONS

Education and Training: Bachelor Degree in healthcare, business or related field or significant healthcare marketing experience. Computer literate and desire to enhance skills with Voyages Behavioral Health information system software. Crisis management certification per hospital policy and standards required.

Experience: Must have a minimum of two years of experience in healthcare sales/marketing. Prior experience calling on physicians is desired.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills.
• Excellent written and verbal communication.
• Experience presenting information to individuals or arranging presentations and educational in-services for Voyages Behavioral Health professional staff.
• Must be familiar with Microsoft Word, Excel and PowerPoint to provide presentations on Voyages Behavioral Health services.
• Effective decision-making skills.
• Ability to work in an unstructured setting and comfortable with ambiguity.
• Self-motivated.

ABOUT US

Voyages Behavioral Health is committed to being the most trusted source for behavioral health services in every community it serves by utilizing experienced and dedicated staff to provide high quality patient care and customer service. As an affiliate of PAM Health, our organization has over 44 Long Term Acute Care and Rehabilitation hospitals and 16 Outpatient Clinics currently in operation across the country, proudly offering services including comprehensive wound care, aquatic therapy, ventilator weaning, amputation treatment, pain management and now Behavioral Health, inpatient, outpatient, and ECT service lines.

Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.

We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.voyageshealth.com for a comprehensive look at how we're able to positively impact our local communities.

Voyages Behavioral Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.

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