JOB DESCRIPTION

This position will work on a hybrid schedule : Tuesdays through Thursdays on site at our headquarters in Stow, OH, and Mondays and Fridays from home.

You will work to establish payment solutions for past due credit accounts through outbound and inbound customer call interactions via a dialer system.

You will work weekdays only, you will be paid every other Friday, and earn hourly wages plus a minimum $300 per month performance bonus.

Bonuses are paid monthly and quarterly and average $2,000 per month.

WHAT YOU WILL DO

• Receive outbound calls and / or receive inbound customer calls surrounding commercial past due credit accounts via a dialer system.
• Utilize effective verbal and / or written communications and influencing skills to determine reasons for delinquency and to advise of proper payment arrangements.
• Properly document collection actions and status of account.
• Process electronic debit, credit, and check payments over the phone.
• Maintain professional interaction with all Matco Tools personnel and customers at all times.
• Other duties as assigned.
• 6 months of collections experience in a call center environment preferred
• Motivated, goal oriented, persistent, and a skilled negotiator
• Must have a high sense of integrity
• Proven account management skills required in order to create, maintain and enhance customer relationships while resolving past due accounts.
• Carry out responsibilities with minimal direction and work well in a team environment
• Must be able to work the 10 : 30-7 : 00 pm shift
• High school diploma or equivalent required

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BENEFITS

Annual bonuses / incentives (depending on position)

Immediate company benefits (medical, dental, vision, life, etc.)

401k with company match

401k defined contribution after 1 year of service

High level of employee engagement

Walking path and gym equipment onsite

Food trucks on site during the summer

Dress for your day - every day casual / jeans

Employee discounts

15 days vacation 4 floating holidays 8 paid holidays

Paid maternity & paternity leave

Tuition reimbursement

Hybrid work environment (2 days remote)

Annual Day of Caring for employees to volunteer

Discounts on tools

Annual team building events

WHO IS VONTIER

Last updated : 2024-04-23