Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future?

If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The Service Coordinator communicates with customers and the shop. Prevost is looking for someone in the auto / truck repair industry that can efficiently schedule shop repairs and speak to customers about issues and costs.

If you prioritize customer satisfaction, timeliness, and strong communication skills, you will be an ideal candidate.

Core Responsibilities

• Welcome customers or respond to customer phone requests
• Distribute and keep technical information up-to-date
• Train co-workers on various aspects of their work responsibilities or expertise, as requested
• Handle a high volume of calls
• Process work orders
• Close repair orders
• Coordinate for repair estimates with Technicians and Managers

Required Competencies

• Safeguard organizational and personal information confidentiality
• Respect the policies, rules and values of the company
• Contribute to the attainment of company objectives through efficient use of resources
• Foster teamwork and improved communications between sectors
• Develop personal professional skills
• Act as a worthy representative of Prevost

Minimum Education Required

• HS diploma or GED
• One year vocational training or two year in the automotive / truck / bus industry
• Good communication skills
• Technical knowledge is a strong plus
• Proficiency in MS Office applications
• Working knowledge of SAP preferred

Minimum Years of Experience Required

3-5 years of customer service experience

Physical Requirements

• Sitting
• Bending
• Standing
• Walking
• Lifting up to 20lbs

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination.

We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible.

We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions.

Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world : passengers, drivers, customers;

in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure.

We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.

Last updated : 2024-03-25