Volvo Cars Tampa has an immediate opening for an experienced Service Advisor.
Must have a minimum of 2 years experience. Knowledge of Dealer Track DMS preferred.

This is a commission based opportunity. If you have a positive, can-do attitude and thrive in a fast pace environment-please apply-we have a very attractive incentive based compensation package.

Volvo Cars Tampa is a small family owned dealership and our employees are part of that family.

We are looking for professional, career minded individuals to join our team-so please apply below!

Benefits:

• Competitive pay
• Paid training
• Dental, Vision, and Life Insurance
• Short Term Disability Insurance
• 401(k)
• Service is Closed on Sundays
• Paid Vacation
• Paid Sick Days
• Employee discount on new vehicle purchases, service and parts
• Opportunities for advancement!
• A professional and respectful work environment

Automotive Service Advisor Duties:

• Promptly greet customers in the service drive
• Perform a walk-around of customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips
• Listen to customer's complaints and description of symptoms; clarify description of problems; check vehicle maintenance records
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Generate service order estimates and quotes for customers based upon a menu of recommended services
• Understand the technician's diagnosis and service recommendations
• Verify availability of required repair parts
• Explain cost, service process and time requirements to customers in detail
• Establish completion expectations with the customer
• Monitor repair progress
• inform customer when vehicle is ready and customer concerns have been addressed
• Interpret and clarify repair procedures with the customer
• Document information about services performed or recommendations
• Explain any cost adjustments to customers
• Maintain satisfactory Customer Service scores as prescribed by the Manufacturer and Dealer
• Schedule appointments and maintain an organized schedule
• Conduct post-repair follow-up
• Dealer Track experience preferred

Job Qualifications:

• Must have a positive attitude and driven to provide an awesome customer service experience
• Detail and goal oriented
• Must have great customer service skills, follow up and sales experience
• Must be able to pass a background & drug screening
• Must have a valid driver's license

Job Type: Full-time and every 3rd Saturday

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Paid Training:

• Yes

Management:

• Store Manager

Work Remotely

• No

Job Type: Full-time

Pay: $50,000.00 - $96,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Experience:

• automotive: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• 401(k): 1 year (Preferred)

License:

• Driver's License (Preferred)

Work Location: In person