Smith Auto Group is searching for a qualified automotive Service Advisor at Volvo Cars Savannah. SAG has been in business since 1938, and presently operates ten stores in five states, with significant additional growth planned. We are searching for talented and self-motivated individuals with a demonstrated work ethic to join our team.

The Service Advisor greets customers, listens to the description of their complaints and/or service(s) needed, writes repair orders, and serves as a liaison between customer and technician. If a vehicle requires additional repairs or services not documented in the original repair order, they estimate the additional cost and contact the customer for permission to perform the additional work. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Relocation assistance may be provided for qualified candidates.

Duties/Responsibilities:

• Advises and recommends repair and/or service needs to customers
• Accurately documents customer complaints for the benefit of the customer and assigned technician
• Communicates inspection results and repair progress with customers
• Makes recommendations to customers based on their needs
• Prepares a repair order showing time, cost, and labor estimates for service.
• Explains the work performed and the repair order charges to the customer.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Ensures on-time return of vehicles to customers after repairs and/or service are performed
• Establishes customer's method of payment. Obtains approval from extended warranty or PA for factory warranty when required
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Implements a quality control process to eliminate comebacks.
• Maintains Tier 1 CSI
• Completes mandatory training as required

We Offer:

• Top pay
• 401K with match
• Dental insurance
• Disability insurance
• Health insurance (at no charge to the employee)
• Vision insurance
• Life insurance
• Vacation
• Holiday pay
• Paid training
• Relocation assistance
• Employee discounts and purchase plans
• Career advancement opportunities
• Clean, professional and OSHA certified work environments

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Salary: $50,000-$100,000/year

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Day range:

• No weekends

Shift:

• Day shift

Ability to Relocate:

• Savannah, GA 31406: Relocate with an employer provided relocation package (Required)

Work Location: In person