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Quality Assurance Coordinator of Veteran Services
Classification: Exempt
Reports to: Quality Assurance Program Manager
Date: January 2022
Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.
At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.
JOB DESCRIPTION
Summary/Objective
The Quality Assurance Coordinator is responsible for performing quality assessments to ensure the Supportive Services of Veteran Families (SSVF) program compliance. This includes, but is not limited to, internal auditing of case files, data input, and data reporting. The Quality Assurance Coordinator works as a team member to identify and implement training in critical areas of the SSVF program.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Supervisory Responsibility
This position has no direct supervisory responsibilities but acts as a mentor/coach for other SSVF staff.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones. This position also often works in non-traditional work settings to meet the needs of those enrolled in the program.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk or hear. This job’s specific vision abilities include close vision and adjusting focus. This would require lifting files, opening filing cabinets, and bending or stooping as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and work hours are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel
This position requires monthly travel as needed or assigned by the supervisor to effectively support the SSVF program and for training needs as scheduled.
Required Education, Experience, or Eligibility Qualifications
Preferred Education and Experience
EEO Statement
Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475
Full Time
Business Services
$93k-117k (estimate)
03/17/2024
05/08/2024
voanr.org
Sheridan, WY
50 - 100
Business Services