Billing Specialist

Classification: Exempt
Reports to: Senior Director of Medical Billing
Date: May 2024

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

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Summary/Objective

Responsible for the expedient and accurate posting of payments received. Candidate performs accurate submission of claims to various third-party commercial insurances, Medicare and/or Medicaid. Responsible for preparation of claims, payment posting for insured patients, accounts receivable, eligibility inquiries, answering phones, and assisting internal and external customers. Knowledge of explanation of benefits, electronic remittance advice, and insurance terminology required. Applicant must have excellent interpersonal and communication skills.

Essential Functions

• Locate and print Electronic Funds Transfer (EFT) and Explanation of Benefits (EOB) from insurance web portals and attach to corresponding batch.
• Create batches according to the payment source.
• Maintain an organized filing system based on batched.
• Complete payment entry in a timely and accurate manner.
• Responsible for all deposits, including both hard and EFT deposits, and ensuring they are appropriately posted, verified, documented, reconciled, and tracked.
• Meet closing deadlines as set by company.
• Complete Medicaid Prior AUthorizations

Competencies

• Effective communicator, both oral and written

• Ability to maintain a high level of confidentiality.
• Solutions-based consultation
• Ethical practice
• Able to work independently and in teams.
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.

Supervisory Responsibility

This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Little travel is required for this position.

Required Education, Experience, or Eligibility Qualifications

• Associate degree plus two years of accounting or related field

or

• High School Diploma with four years of accounting or related field
• Highly proficient with the use of Microsoft Suite applications and database software

Preferred Education and Experience

• Bachelor's Degree plus two years of accounting or related field

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.