Description

The Opportunity: Director of Outpatient Services of integrated service model community based mental health clinics

Job Type: Full-time, On-Site

Pay: $100,000- $125,000/ year 

Who We Are || VOAMASS gives members of the community who need help the most the services, support, and tools they need to create a fresh start. At VOAMASS, our dedicated integrated care teams are committed to serving the whole person.

As The Director of Outpatient Services with VOAMASS, you’ll have a dynamic and critical role being responsible for the day-to-day operations and overall site management of our community based mental health clinics in Quincy and Taunton,MA. You will ensure that overall operations and business production exceeds expectation and oversee the quality of services being provided.The Director of Outpatient Services hires, trains, and retains a diverse and competent set of staff (including an incredible team of masters-level clinicians) across the clinics to ensure that quality care is being provided. You will also work to strengthen referrals and relationships with internal programs and external stakeholders and will serve as a program leader for advancing the integrated services model.

 The Director of Outpatient Services role is about making a difference in the lives of the people we serve. You’ll bring the following qualifications: 

• An active Massachusetts professional license in either the field of Mental Health or Social Work (LMHC or LICSW). 
• Experience or interest in business administration and operations, over clinical administration or clinical practice. 
• A minimum of five years management experience, preferably in an outpatient clinic or setting using an EHR system.
• Demonstrated knowledge and experience with a wide range of mental health, substance use, and co-occurring disorders.
• Strong working knowledge and currency in the Behavioral Health field and a strong network within the field. 
• Knowledge of licensing, credentialing, budgets, and billing collections.

Some of your critical responsibilities: 

• Ensure that VOAMASS’s values, mission, vision, and strategy is being executed.
• Monitor overall operations at each location and outreach sites to ensure high quality services and best practices are provided to all persons served.
• Provide oversight and supervision to supervisory staff and provide administrative oversight to clinic staff. 
• Maintain regularly documented communication with clinic staff to ensure needs of staffing, the clinic, persons served, budgets, office coverage, and records requirements are met.
• Ensure program metrics and KPI’s are being met for all services. 
• Develop and maintain strong, positive, and collaborative relationships with staff and leadership across VOAMASS; specifically working with our residential recovery services programs and veteran programs to ensure that our integrated behavioral healthcare model is being encouraged, enforced and supported.
• Develop and maintain strong, positive, community stakeholder and MCO relations effort and marketing/outreach, especially with other service providers, to obtain a steady flow of referrals, and increase and seize growth opportunities.
• Ensure all program services are being delivered according to specifications and implement new services according to VOAMASS’s overall strategic plan. 
• Ensure that all clinic and outreach sites meet or exceed all applicable standards, regulations, laws, and VOAMASS policies.

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960’s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges.

For full-time employees, including our Director of Outpatient Services our comprehensive and generous benefits package includes:

• Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Pet insurance
• Tuition remission programs
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment 

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.