Description

WHAT MAKES VOA SPECIAL?
Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.

JOB SUMMARY

Responsible for the timely and accurate completion of the application, certification and recertification processes;

Assisting the Community Administrator by addressing the daily needs and issues of residents; and responsible for

Property operations in absence of the Community Administrator including problem-solving and making sound decisions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process applications, certifications, re-certifications and interim certifications by conducting applicant/resident interviews, obtaining 3rd verifications as necessary, calculating income/assets/medical expenses and entering data into the property management software. Confirm that software calculated rent is accurate.
• Execute applicant lease documents in accordance with Volunteers of America policy and procedure.
• Collection and posting of resident rents and utilities. Deliver rent delinquency notices. Review of resident ledgers to reconcile accounts.
• Maintains applicant waitlist and resident files in accordance with program regulations. Conducts semi-annual waitlist updates.
• Compiles program required documents for annual financial audit.
• Enter coded invoices into property management software.
• Monitoring the property and resolve minor issues and escalate more serious issues in the absence of the Community Administrator.
• Collaborates with Service Coordinators to enhance resident quality of life.
• Mandatory COS Certification, LIHTC and Fair Housing training required to be obtained through outside agencies as designated by VOA Colorado within 1 year of employment.
• Performs all other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• High school diploma or its equivalent and one-year administrative/clerical office experience.
• Knowledge of computer operations to include basic data entry.
• Must be able to communicate effectively and maintain good relations with residents and employee
• Basic math aptitude

PREFERRED QUALIFICAITONS:

• Apartment management experience
• CAM, ARM, or CMH designation preferred.

KNOWLEDGE AND SKILLS

• Knowledge of Fair Housing Laws and state landlord rights and obligations.
• Knowledge of the HUD 202, Section 8 and Low-Income Housing Tax Credit programs.
• Ability to communicate well
• Good phone etiquette
• Basic knowledge
• Detail oriented

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Some travel may be required.
• Position split between two locations, 50/50. Sanctuary and Candence.
• Must possess a valid Colorado driver’s license and state-mandated automobile insurance.
• The work environment characteristics are sitting or standing for long periods of time, bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds), Balancing, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), ?Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments.

PAY TYPE/RANGE:

Non-Exempt/Hourly: $18.29/hr. - $24.00/hr.

HOURS

Full Time: Monday-Friday: 8:00am to 5:00pm

Benefits (eligibility is based on job type/status)

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Long Term Disability

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan

Volunteers of America is an EEO/AA Employer

POSITION WILL REMAIN OPEN UNTIL FILLED