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POSITION PURPOSE:
The Assistant Market Manager (AMM) is responsible for managing Measurement Technicians (MT's). AMM's hold MT's accountable for conducting spot audits, site visits and ride-alongs. The AMM's ensure the MT's are using correct techniques, following the dress code and using the correct equipment. AMM's support the MT's and address any customer concerns, and technical problems the MT's may encounter. AMM's handle customer service issues, resolve scheduling and measure concerns, including MT's routing. AMM's are responsible for finding resolutions to customers service issues brought to them by the MT's (specific concerns with stores, in-home safety, inspections and code needs which often result in rescheduling the measure). AMM's maintain market reports including: monitoring morning and afternoon MT's assignments and ensuring the assigned jobs are uploaded into the database correctly and in a timely manner. Responsibilities also include responding to unassigned customers reports and charge back/claims reports including monitoring and adjusting quotes, and rescheduling measures. AMM's are also responsible for maintaining the store relations between Home Depot Measurement Services (HDMS) and the The Home Depot stores. AMM's are responsible for hiring, disciplining, and reporting payroll for their assigned MT's.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES:
MINIMUM QUALIFICATIONS:
EDUCATION REQUIRED:
YEARS OF RELEVANT WORK EXPERIENCE:3 years
PHYSICAL JOB REQUIREMENTS:
PREFERRED QUALIFICATIONS:
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
NATURE AND SCOPE:
ENVIRONMENTAL JOB REQUIREMENTS:
Environment:
Travel:
Full Time
$93k-144k (estimate)
04/23/2024
06/22/2024