Purpose

The Clinical Application Specialist is responsible for creating and maintaining an initial and ongoing relationship between Volpara and its customers. The role includes application software instruction, workflow process improvement, assistance with personalizing the breast health journey and increasing early cancer detection rates in the right segment of women. This position will work closely with members of the onboarding and retention teams to provide appropriate, timely services to the customer.

Responsibilities

• Participates in needs analysis to determine training needs within the customer’s organization. Confers with customer to gain work flow knowledge and desired system operation to optimize the software and train people in the proper operation.
• Formulates teaching outline and determines instructional methods that will best suit the particular client environment; such as individual training, group instruction, lectures, demonstrations and workshops, etc.
• Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.
• Conducts software application configuration training.
• Conducts software use training, maximizing user efficiency while increasing proficiency.
• Documents training results to record critical notes, customer feedback, and identified successes.
• Participates in the maintenance and currency of customer training tools and collaborates on the development and execution of training and marketing materials.
• Perform quality assurance/quality control (QA/QC) checks to maximize site efficiency using the products. This would include product settings, staff, machines, maps, licensing, reports, lists, clinicians, interfaces, etc.
• Assist staff in preparing for regulatory reviews including MQSA audits, ACR, etc.
• Provide feedback to appropriate Volpara staff on items that could be considered to increase customer confidence and acceptance, including improvements to training materials.
• Connect the customer to others in Volpara that might provide services; User groups, webinars, upcoming events and trainings, additional products, etc. 
• Trains internal Volpara staff on products and user workflows.
• Assists in Use Case testing, as requested.
• Other duties as assigned.

Competencies

Customer Focus 

Is dedicated to meeting the expectations and requirements of internal and external customers; Gets first-hand customer information and uses it for improvements in products and services (i.e. financial planning, reporting and strategy); Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect.

Peer Relationships 

Can quickly find common ground and solve problems for the good of all; Can represent his/her own interests and yet be fair to other groups; Can solve problems with peers with a minimum of noise; Is seen as a team player and is cooperative; Easily gains trust and support of peers; Encourages collaboration; Can be candid with peers.

Presentation Skills

Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; Is effective both inside and outside the organization, on both cool data and hot and controversial topics; Commands attention and can manage group process during the presentation; Can change tactics midstream when something isn’t working.

Self-Development

Is personally committed to and actively works to continuously improve him/herself; Understands that different situations and levels may call for different skills and approaches; Works to deploy strengths; Works on compensating for weakness and limits.

Experience & Qualifications

• AA or BA in breast imaging healthcare related field, strongly recommended. May substitute breast imaging experience for education; ARRT or ARDMS preferred.
• Adult training experience, especially with software; breast imaging experience strongly preferred
• Experience working with medical professionals; ability to communicate effectively with clinical and technology personnel.

• Ability to write clear, accurate, and effective reports and business correspondence.
• Ability to effectively present information and to respond to questions from groups of managers, clients and customers.
• Ability to work independently and with groups, professional demeanor.
• General understanding of database concepts and fluency in Microsoft Office programs.
• Technical support background, a plus

• Experience leading a team preferred
• Follow Quality Management System practices and company policy guidelines.
• Proof of COVID 19 vaccination required, except in limited circumstances where a legally recognized medical or religious exemption may be able to be accommodated.
• Some travel required, proximity to a major airport preferred.

Compensation & Benefits 

Salary range: $68,000 to $78,000 per year. Benefits include the option to participate in medical, dental, vision, life and disability insurances; a 401K plan with a company match; and generous paid time off.

Volpara Health is an Equal Employment Opportunity employer. We will endeavor to fill vacancies with the candidate who is the best fit for the role, without regard to gender, marital or family status, religious or ethical belief, race, ethnic or national origin, disability, age, political opinion, employment status, sexual orientation or any other status protected by law.