You haven't searched anything yet.
Purpose
The Advanced Application Specialist plays a crucial role in managing customer issues, collaborating with product teams to develop new features, and serving as the voice of the customer within the company. Responsibilities include offering clinical support, gathering feedback from existing users, and ensuring customer satisfaction by working closely with various teams within the company. This role provides advanced application training, assists with product configurations, makes workflow recommendations, and resolves challenging product issues in a timely and efficient manner. In-depth knowledge of Scorecard, Analtyics, Quiver, etc. and program management is essential in working with the Product Team to refine product offerings and ensure that they meet the needs of Volpara’s customers.
Responsibilities
Competencies
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; Gets first-hand customer information and uses it for improvements in products and services (i.e. financial planning, reporting and strategy); Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect.
Peer Relationships
Can quickly find common ground and solve problems for the good of all; Can represent his/her own interests and yet be fair to other groups; Can solve problems with peers with a minimum of noise; Is seen as a team player and is cooperative; Easily gains trust and support of peers; Encourages collaboration; Can be candid with peers.
Process Management
Skilled at process development; Strong organization skills for directing people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration; Ability to simplify complex processes; Optimizes resources.
Presentation Skills
Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; Is effective both inside and outside the organization, on both cool data and hot and controversial topics; Commands attention and can manage group process during the presentation; Can change tactics midstream when something isn’t working.
Experience & Qualifications
Compensation & Benefits
Salary range: $85,000 - $100,000 per year. Benefits include the option to participate in medical, dental, vision, life and disability insurances; a 401K plan with a company match; and generous paid time off.
Full Time
$99k-127k (estimate)
05/02/2024
06/30/2024