Overview

Though 9 in 10 Latino young adults say a college degree is important for success in life, fewer than 15% age 25 or older hold a bachelor’s degree. Voices College-Bound Language Academies exists to change that.

Voices is a public charter school network with a mission to prepare all students for the challenges of higher education through the context of an academically rigorous dual-immersion program. Every student, regardless of home language, graduates bilingual and biliterate in English and Spanish.

Role Summary

Voices’ Network School Site Technician enables student learning at all times by ensuring technological excellence. Reporting to the Network Technology Manager the Network School Site Technician will be responsible for maintaining technology hardware, internet and network connectivity, assisting teachers and students in the implementation of software programs, and enforcing cybersecurity best practices at Voices school sites. The ideal candidate will have strong analytical and problem solving abilities, work effectively with students and staff through a warm and demanding approach, and have an unwavering commitment to achieving the Voices’ mission.

Key Responsibilities

Technician:

• Provides day to day technology support to school staff and students at multiple Voices school sites

• Support with Procurement

• Maintains and updates network infrastructure for school sites as needed

• Manage communication tools at school site including phone and email

• Makes technology recommendations to Network Technology Manager

• Provide input to to the Network Technology Manager regarding school site technology budgets and individual school needs for the upcoming year

• Ensure accurate tracking and inventory management of all technological assets, making certain they are securely stored

• Fulfill staff requests for technology help including hardware support and repairs as well as troubleshooting of software

• Execute start of the year school year processes that include maintaining and assigning technology

• Support with end of the year close out processes that include collecting, repairing, cleaning, updating and replacing student and staff technology in preparation for the new school year

• Support with the installation of software onto Windows OS laptops, Mac OS, ipads, and Chromebooks

• Researches hardware and software failures and configuration issues to discover fixes, identifies trends in technical failures, and recommends long-term solutions

• Direct students and staff in the care and use of technology and ensure technology is being used safely and as intended

• Collaborate with school leaders regarding school specific processes and procedures

• Collaborate with the Network Technology Manager regarding school site technology usage and needs as well as provide recommendations and input

• Act as a resource to classroom teachers with a large group of students in the area of computers technology

• Making purchase requests upon approval

• Plan and schedule regular preventative maintenance on printers, projectors, and other technology

• Assists in data maintenance activities including data entry, data transfer to and from other agencies, archiving data, and identifying and correcting corrupted data

• Participate in trainings or webinars for testing platforms and technology related products/services

• Ensure students and staff compliance around FERPA and CIPA laws

• Monitors vendor support websites for new support documentation and maintenance patches, and applies or recommends fixes as needed

• Maintain and provision staff and student accounts

• Manage and configure Google Workspace

• Manage internal technology ticket queue using ticketing system

• Leverage remote support applications to provide timely assistance, ensuring all software was consistently updated in alignment with current device ownership requirements

• Create and update documentation for the technology knowledge base

• Other duties as assigned

Voices Technician candidates will have the following:

Required Qualifications:

• High school diploma or equivalent

• Minimum 1 year of experience in computer applications and operations

• Ability to operate and troubleshoot Windows, Chrome OS, MacOS and iOS devices and a variety of other educational software and systems

• Experience in managing switches, firewalls, access points, and various other pieces of network-related hardware

• Willingness to assist with other school-related duties as needed

• Willingness to learn, implement, and communicate best cybersecurity practices

• Excellent oral and written communication skills in English

• Outstanding organizational skills with experience interacting with a broad range of stakeholders

• Experience or commitment to public education, social justice, efficacy and equity

• High proficiency in Microsoft Excel, Word, Google Apps

• Ability to work well independently and within a team environment

• Works well in a high pressure environment

Preferred Qualifications:

• A.A. Degree in Computer Technology and/or related field preferable

• Experience with mobile device management (Mosyle), asset management (Incident IQ), and remote support systems (Connectwise) preferred.

• Experience with Google Workspace

• Experience in industry or educational applications of computer technology

• Previous experience in the field of education and working well with students

• Fluency in Spanish preferred

Working Conditions:

• Regular requirement to stand, sit, walk, talk, hear, see, read, speak, reach, stretch with hands and arms, stoop, kneel and crouch

• Lift and carry objects weighing up to 50 lbs.

• Occasional evening and or weekend work

• Travel to school sites in San Jose, Morgan Hill, Richmand and Stockton as needed

• Willingness to be trained as needed

Prior to Employment: Once an offer has been extended, a candidate must meet the following criteria to receive a final agreement:

• First Aid/CPR/AED Certification

• Clear Criminal Background Check

• Valid TB Clearance

Key Compensation:

• Annual Salary Range: $68,400 - $82,400

• Exceptional growth opportunities

• Retirement plan

• Medical Benefits

Employment:

• Reports directly to Network Technology Manager

• Permanent Salaried, Exempt Position

• Position follows at 12 month work schedule

• At-Will Agreement

If you have any questions about this position, please contact our hiring team by email at jobs@voicescharterschool.com.

Voices College-Bound Language Academies is an equal opportunity employer. It is the policy of Voices to afford equal employment and advancement opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, ethnicity, ancestry, sex, sexual orientation, age, physical or mental disability, marital status, citizenship status, medical condition, or any other legally protected status.