Join a high-growth company with a powerful mission. Based in South Florida, Vohra Wound Physicians is an innovative physician management company and the largest provider of wound care specialists to the post-acute medical space. Our customer support and growth strategy are key to our rapid growth. Key responsibilities are prospecting new clients, growing the client base through increased referrals from existing client facilities, first line of contact for territory escalations and proper management of territory assignment. This is a full-time role, based in Miramar, FL, HYBRID role (3 days in office 2 WFH), with no travel expectations.

As a Client Relationship Manager, you would help us apply a dynamic strategy for optimizing our client experience for multiple customers across the USA. We value dedication, passion, and a relentless commitment to customer service. We are a creative, young company where you can have a deep impact. We value innovative thinkers over “cookie-cutter” approaches to customer acquisition. If the challenge of learning about a unique healthcare industry and helping us grow our sales sounds exciting, please get in touch to learn more.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Develops strong working relationships with clinicians and facility staff.
· Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.
· Serves as primary point of contact for external customers and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
· Answers customer inquiries, primarily over the telephone, text, e-mail, and video conference.
· Provides support in research and resolution of problems and inquiries.
· Makes recommendations for changes to products or services based on customer feedback and requests.
· Optimize clinicians’ commutes times and practices to increase company growth.
· Partner with Quest representatives to ensure strong customer service and management.
· Interfaces with clients to determine present and future needs and discusses progress toward solutions.
· Approaches potential customers to establish strong relationships.
· Provides continuous networking with internal and external sources to identify potential candidates.
· Maintain database regarding status and detail on potential candidates.
· Consults/advises hiring manager(s), Supervisor, Human Resources, and candidates regularly on the status of the open position.
· Perform other duties as assigned by management.

KNOWLEDGE AND SKILLS REQUIREMENTS:

· Excellent listening and communication skills both verbally and in a professional written manner.
· Ability to analyze and solve problems using learned techniques and tools.
· Excellent organizational and time management skills required.
· Strong problem-solving skills.
· Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
· Ability to work both independently and in a team environment

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in Business, Public Relations or related field or the equivalent combination of education, training, and work experience.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Performance bonus
• Semiannual bonus

Travel requirement:

• No travel

Ability to commute/relocate:

• Hollywood, FL 33027: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Hollywood, FL 33027