You haven't searched anything yet.
We are looking for a Learning Lab Senior Manager to help design and execute test pilots on various products & processes used at Vivint.
As a Sr Manager of the CX Learning Lab in our company, you will lead the learning lab and work closely with various stakeholders to understand friction points in the customer journey. Then you will design and execute tests with different products, services, processes, and policies to fix that failure. As a result of the test performed, you will share the learnings and recommend a) what to move forward with and scale and b) what not to do.
Job Responsibilities
Establish a "mini Vivint" Learning Lab
Oversee the execution of the tests
Lead the design & implementation of impact measurement strategies.
Work closely with frontline test teams to ensure that:
Analyze test results & prepare findings/recommendations into a presentation.
Present test pilot findings & recommendations to stakeholders & executives.
Partner with various stakeholders to implement the recommendations at scale.
Job Qualifications
Learn about the and why it's a great place to grow your career!
Here are some highlighted perks you should ask us about:
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report, and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".Full Time
Durable Manufacturing
$69k-89k (estimate)
01/29/2024
04/25/2024
vivintbusiness.com
PROVO, UT
3,000 - 7,500
2005
TODD PEDERSEN
$200M - $500M
Durable Manufacturing