Who We Are:

At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable.

Our Sales Support Operations Team is hiring immediately for full-time Sales Support Representatives / Customer Service Reps! In this role you will communicate with our customers via email and desktop live chat, playing a critical role in creating an excellent customer experience and supporting a successful sale. This is a great opportunity for anyone with a customer service background who would like to get off of the phones, or if you are just starting out and looking to learn and gain experience with an industry leader!

A Day in the Life: You will have the opportunity to use your excellent written communication skills to interact with customers via email & live chat. When you are not communicating with customers, you will be updating reports and completing other assigned tasks to drive sales, retention, and fulfillment.

• Competitive Hourly Pay: $15/Hour
• We invest in our employees & provide paid comprehensive training

Shift Details:

• 1:30pm-10:00pm, Saturdays required

What We're Looking For: Though we appreciate previous customer service experience, we provide training and are always looking for entry-level candidates who are coachable and driven!

• High School Diploma, GED, or equivalent
• Must be at least 18 years of age
• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
• Excellent written and verbal communication skills.
• Ability to work independently as well as part of a collaborative team.
• Customer Service experience preferred.
• Creative problem-solver, Attentive to details
• Ability to engage customers in an upbeat, helpful manner.
• Ability to work designated shift.

Why You’ll Love Working Here: ​

• Onsite cafeteria and a free meal for every 8 hours worked
• Access to our onsite private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more
• Mental health resources, including free, professional, and confidential counseling services available 24/7.
• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
• Employee pricing on Vivint products
• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
• Career development and leadership opportunities
• Discounts with various national companies and vendors
• Casual dress code

Company Benefits:

• 10 Paid Holidays
• Paid/Unpaid time off
• Medical/dental/vision/life coverage
• 401(k) Plan Employer Match
• Paid Maternity, Paternity, & Adoption Leave
• Career Development and Leadership opportunities

Vivint Values:

• Honesty and Integrity Come First – Do the right thing
• Customer Obsession is Our Advantage – A relentless passion to serve the customer
• Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
• We Win Together – Individuals win games; teams win championships
• Exceptional is Expected – Talk is cheap; create value, not just motion

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

• https://www.youtube.com/watch?v=d2f4KguloeU
• Vivint.com/Careers
• https://www.vivint.com/company/about-us

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• No nights

Travel requirement:

• No travel

Ability to Commute:

• Provo, UT 84604 (Required)

Ability to Relocate:

• Provo, UT 84604: Relocate before starting work (Required)

Work Location: In person