Job Description

Who We Are :

At Vivint, our purpose is to power a brighter future together One that is safe, smart, and sustainable.

Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected.

We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.

Throughout your employment, you will receive continual educationonpolicies, procedures, and soft skills.

Who We are Looking For :

We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.

Training : Paid, Mandatory In-person Training Monday - Friday

Starting Rate : $16.75 / hr Commissions

We want you to grow with us! Potential to make up to $18.25 / hr within your first year.

Job responsibilities :

Deescalate customers and find resolutions for complex issues

Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.

Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG,andcustomer referral programs.

Disclaimer : You will not be required to sell insurance)

Actively answer incoming phone calls to support customers in addressing their product or service inquiries.

Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.

What will make you successful :

Sales and communication skills (or a desire to learn these skills)

Strategic minded, Self-Motivated, and consistently excellent

De-escalation skills

Passion for providing quality customer service

Verbal and written communication skills

Computer Savvy (Ex. 40 WPM, ability to navigate different / new software).

Well-versed in smart home technology and the products that we offer

Minimum Requirements :

Must be able to reliably commute to our Logan, UT office

Must be at least 18 years old

Must be available to attend 3 full weeks of paid training & commit to 6 months in the department

Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Learn about the and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about :

• Daily meal tickets that can be used at Lee's Marketplace, Chick-Fil-A and other restaurants.
• Paid holidays and flexible paid time away
• Career development and leadership opportunities
• Employee / Friends / Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical / dental / vision / life coverage & 24 / 7 Medical Hotline
• 401(k) Employer Match
• Employee Resource Groups
• Casual dress code

WORKING CONDITIONS :

Last updated : 2024-05-07