Join Our Team as a Customer Service Lead at Valhalla Vitality!

Valhalla Vitality is a telemedicine holistic wellness center that delivers convenient access to health-promoting therapies that improve overall well-being. The team at Valhalla Vitality approaches medicine from a holistic point of view using science and technology. The wellness center provides therapies for weight loss and anti-aging, innovative weight loss therapies such as Semaglutide and Tirzepatide, and therapies to restore hormone balance.

Job Description

We are seeking a highly motivated and experienced Customer Service Lead to join our team. The ideal candidate will have exceptional leadership skills, a passion for customer satisfaction, and a proven track record of success in a customer service environment. As a Customer Service Lead, you will be responsible for supervising and guiding a team of customer service representatives, ensuring that they provide outstanding support to our valued customers. You will also play a key role in optimizing processes, implementing best practices, and fostering a positive and collaborative work environment.

Duties & Responsibilities

• Oversee the customer service and onboarding line inquiries and ensure that all are answered promptly and correctly
• Serve as a point of escalation for complex customer inquiries or issues, resolving them promptly and effectively
• Conduct quality checks on the responsiveness of the customer service
• Generate customer service templates and proofread documents for grammar, punctuation, and spelling errors
• Liaison between different departments within the company
• Document patient request/information
• Responding efficiently and accurately to patients with solutions to inquiries

Qualifications

• Demonstrates proper judgment at all times when determining what action to take when resolving problems
• Highly attentive to detail
• Proven working experience in Customer Service
• Proficient English
• Ability to think strategically and lead the customer service team
• Strong client-facing and communication skills
• Knowledge of basic computer and word processing applications
• Minimum of three years of related experience

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Customer service: 3 years (Required)
• Medical office management: 2 years (Required)
• Telehealth: 2 years (Required)
• Google Suite: 2 years (Required)

Ability to Commute:

• Howard Beach, NY (Required)