Vitable Overview

At Vitable Health, our team of engineers, clinicians, and operators are building a delightful and affordable primary care benefit designed specifically for the 80 million Americans who are uninsured or under-insured.

We built Vitable because healthcare is complex and expensive, but everyone needs it. Our vertically integrated primary care program is delivered through a network of nurse practitioners via virtual or in-home visits. We designed our plan to make high-quality concierge care accessible to everyone.

We're growing quickly and are well-capitalized from world-class investors like YCombinator, Softbank, and First Round Capital along with incredible founders and operators with experience building and funding unicorns like Michael Seibel (YC, Twitch), Immad Akhund (Mercury), Allison Pickens (Gainsight), Jack Altman (Lattice), Dan Folkman (GoPuff) and others. We're looking for passionate and dedicated team members to join Vitable and help us deliver care to more members!

The Role

As the Sr. Associate, Provider Operations at Vitable, you'll play a pivotal role in supporting our clinical team's effectiveness by ensuring the excellence and reliability of our affiliated providers. You'll be responsible for nurturing strong relationships with our current providers while also spearheading the recruitment and integration of future hires. You'll work closely with the Medical Directors of Vitable Health Services, providing administrative support to ensure that updates and information are effectively distributed to the provider team. Operating within Vitable's Clinical Operations team, you'll play a vital role in empowering both new and existing providers to deliver unparalleled service to our valued members.

Responsibilities:

• Provide direct support to our Vitable affiliated providers, empowering them to provide top-tier healthcare experiences to our members.
• Drive the growth and diversification of our provider network by managing the recruitment and onboarding processes of new hires.
• Build and update training resources within our provider hub, ensuring our providers have access to the latest knowledge and tools.
• Manage administrative duties including provider payroll, scheduling, and inventory.
• Facilitate an exceptional onboarding journey for new providers, setting the stage for their success within our network.
• Contribute to projects under the guidance of your manager, leveraging your skills to advance new initiatives within the Clinical Operations team.
• Identify and articulate fundamental challenges within workflows or internal processes, actively seeking solutions to enhance efficiency and effectiveness.

Qualifications

• Bachelor's degree or equivalent
• Minimum of 2 years of hands-on experience in operations or human resources.
• Proficiency in utilizing Zendesk or a similar customer relationship management platform.
• Demonstrated expertise in managing the full recruiting cycle, from sourcing to hiring.
• Proven track record in facilitating new employee training and onboarding processes.
• Experience in cross-functional collaboration within the operations department to document and implement best practices.
• Strong communication skills and a collaborative mindset, particularly in navigating novel challenges alongside teammates.
• Passionate about healthcare and creating equal healthcare access for all.
• Bonus points if you have experience working with clinicians, or if you come from a clinical background!

Benefits

• Full Medical, Dental, and Vision coverage
• Access to Vitable's Primary Care Benefit (in supported areas)
• A generous equity plan
• Unlimited PTO
• MacBook and any other hardware you need to get your job done
• Stipends for your home office set up and professional development
• Fun, creative, and collaborative work environment

Why Vitable?

• You believe healthcare should be simple, accessible, and delightful for everyone.
• You want to join an incredibly ambitious team to build the #1 company in healthcare for hourly waged employees.
• You love working at a super fast cadence with a great team, and having fun while doing it.
• Benefits (medical/dental/vision insurance, Unlimited PTO, WFH stipend, team kickoffs and offsites, etc.)
• We're remote-first with a national team!

Vitable does not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. We're committed to hiring the best team possible and value differences and diverse perspectives. Join us!