• Ability to use Excel and other Microsoft Office tools to generate reports and conduct data analysis.
• Familiarity with different tools for managing work, ITSM Tools (Cherwell, ServiceNow, etc), SharePoint, etc.
• Ability to review reports and determine actions required for follow up based on defined processes.
• Ability to work independently with appropriate guidance.
• Ability to follow up with customers to resolve outstanding issues and escalate as needed.

Benefits

• Medical Insurance
• Prescription drug coverage with Home Delivery option
• Dental Insurance with child orthodontia feature
• Voluntary Vision Insurance
• Company matched 401K retirement plan
• Employee Assistance Plan
• Life Insurance with AD&D Coverage
• Long Term Disability Coverage
• Optional Short Term Disability Coverage
• Paid Time Off for Holidays, Vacation, Illness
• Employee Referral Bonuses