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Customer Care Representative III
$42k-52k (estimate)
Full Time | Utilities 5 Months Ago
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Vistra Corporate Services Company is Hiring a Customer Care Representative III Near Irving, TX

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

This position is responsible for providing frontline customer service and support for prospective and existing customers. Issues may be received via emails, incoming customer calls, Market transactions, customer correspondence or internal departments. The agent will work directly with customers, other Vista departments, and Market participants such as ERCOT and both Texas and non-Texas Utilities. This position will diagnose the inquiry / problem and ensure end to end resolution.

Job Description

Key Accountabilities

*Handles incoming email customer inquiries including receipt, resolution and closed loop communication with the customer
*Resolves failed enrollment transactions (BPEM cases) to ensure customers receive service timely
*Resolves correspondence requests from customers (creates, mails, uploads to account, etc.)
*Performs account corrections including billing / payment corrections, adjustments, resubmission / cancellation of transactions, etc.
*Handles incoming customer service calls
*Partners with Market Relations in identifying market transaction impacting issues
Education, Experience, and Skill Requirements
*2 years call center or customer service experience
*Good problem-solving skills
*Excellent customer service skills
*Effective communication skills including verbal and written
*Demonstrated skills in a results-oriented production environment; achieving performance objectives
*Ability to positively and professionally interact with customers (internal & external) regularly
*High School Diploma or equivalent
Key Metrics
*Quality Assurance monthly metrics
*Meet or exceed Post Call Survey goals
*Responsible for achieving productivityand benchmark metrics
*Contributory responsibility for achievement of Vistra Retail Scorecard customer experience goal

Job Family

Customer Service

Company

TXU Retail Services Company

Locations

Irving, TexasTexas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email usatassistance@vistraenergy.comtomake a request.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Utilities

SALARY

$42k-52k (estimate)

POST DATE

01/11/2024

EXPIRATION DATE

07/21/2024

HEADQUARTERS

IRVING, TX

SIZE

3,000 - 7,500

FOUNDED

1951

CEO

CURTIS MORGAN

REVENUE

$3B - $5B

INDUSTRY

Utilities

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The following is the career advancement route for Customer Care Representative III positions, which can be used as a reference in future career path planning. As a Customer Care Representative III, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative III. You can explore the career advancement for a Customer Care Representative III below and select your interested title to get hiring information.

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