Description

Southwest Spine and Pain Center is hiring for a Clinic Support Specialist. Individual must be able to multi-task and interact well with co-workers and patients.

Job Responsibilities

• Assisting PSR's with font desk duties including but not limited to verifying insurance coverage, benefits, and patient financial responsibility.
• Submission and tracking of procedure orders, prior authorization, and scheduling.
• Assist team with authorization denials and submitting appeals.
• Assist with the scheduling and rescheduling of patients within the guidelines of each provider.
• Answering phone calls and patient messages
• Assist manager with development of staff schedule and provider templates.
• Assist manager with meeting huddles and employee 1:1s as appropriate.
• Assist manager with hiring tasks.
• Assist manager with applying no show and late cancellation charges to patient accounts as appropriate.
• Assisting team with electronic faxes and new patient referrals
• Ability to multitask and must be willing to work in all areas as needed.
• Use sound judgment in handling calls, especially with patients that may be upset or are not feeling well.
• Maintain a professional and positive attitude, demonstrate teamwork, and support fellow care team members by offering assistance.
• Assist team with chart prep - reviewing and updating medical history.
• Assist clinic team with taking vitals, rooming patients, and assisting providers with visits as needed.
• Must be comfortable in a busy clinic that sees a variety of patients which requires attention to detail and composure.
• Assist, attend, and complete mandatory trainings as released by company departments.
• Assist team leads and providers in co-managing clinic operations during the absence of the clinic manager.
• Assist clinic manager with inquiries and requests from staff and patients, providing excellent customer service, support, and quality care.
• Perform other duties as assigned by the clinic manager.

Qualifications

Qualifications

• Must have a high school diploma or GED.
• Associate degree (preferred)
• Computer proficiency and phone skills required.
• Excellent communication and customer service skills required.
• Positive attitude
• Team player
• Healthcare experience required.
• Willing to obtain BLS certification.