Job Profile

Head of Cabin is available in Columbus, OH. The Head of Cabin is a strategic leadership role that oversite the Cabin Team for Vista America. You will work with a team of Cabin Operations and Performance Managers to create an amazing culture and experience for your team to ensure the Vista Jet standards.

Jet Select is an affiliated operating partner of Vista in the US - the largest charter group in private aviation and the world’s first private aviation ecosystem, integrating a unique portfolio of companies offering asset-light solutions to cover all key aspects of business aviation. 

Vista has a global reach with operational hubs across the globe and an expert workforce of over 4,000 aviation professionals. Vista's fast-paced growth and its relationship with the best partner operators open the door to lifelong career opportunities across the group - to create the best service in business aviation, in every region in the world.

Your Responsibilities:

• Ensuring the continued alignment from Jet Edge to Vista America.
• Upholding positivity and integrity during periods of transformational change.
• Building relationships and with relevant stakeholders to a ensure smooth journey for our people.
• Be a visible presence within the OCC, and work relentlessly with relevant teams for correct coverage and placement.
• Ensure establishment and head count is in line with business and operational requirements. Working with stakeholders to deliver the numbers in an efficient and effective manner.
• Aligning all CH contracts and implementing bonus structure in line with VistaJet policy.
• Accountable for all client and Quality Ambassador feedback and ensuring it is actioned upon.
• Deliver presentations on behalf of the department when required.
• Ensure all training adds value. Work with the Global Cabin Training and Development Manager to ensure local compliance and efficiency.
• Act as a point of escalation.
• Ensure Aircraft standards, stocking and inventories are upheld and remain efficient.
• Maintain a motivated and engaged workforce. Directed through your COPM’s.
• Be a visible leader in Cabin. Hold regular calls and updates to your team and spend time at key locations to build employee engagement.
• Share monthly data reports with the relevant leadership teams and DOC on attrition, performance, establishment, and key operational fleet updates.

Required Experience, Qualifications, and Education:

• Experience in a senior leadership role for over 3 years in a large organization, preferably within aviation.
• Ideally flown as a Flight Attendant for an international carrier or Cabin Host within Private Aviation
• Experience in understanding the expectations of Ultra High Net Worth individuals, or the intricacies that surround ultra-luxury hospitality.
• Demonstrated a history of building culture and successfully leading through periods of transformational change.
• Ability to boldly lead departmental direction and able to demonstrate success in delivering key performance indicators.
• You will have worked within an HR function and have experience in managing performance via KPIs, employee disputes, and following informal and formal processes.

Benefits:

• Medical, dental, and vision plans
• 401k program with company matching and no vesting period.
• Paid Time Off
• Life Insurance and Long/Short term Disability
• Employee Assistance Program
• Career progression

The affiliated operating partners of Vista are equal employment opportunity employers. The affiliated operating partners of Vista do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. The affiliated operating partners of Vista also prohibit harassment of applicants or employees based on any of these protected categories.