Description

Under direct supervision, provides clinical support to physicians including taking patient vitals and facilitating patient flow through the office visit. This role also covers some care management and front desk functions as check-in, check-out, follow-up appointments, referrals etc.

Job Responsibilities

• Answers phones, responds to inquiries and triages calls to appropriate personnel.
• Responsible for taking patient vitals and blood pressure.
• Coordinates the collection of samples/specimens and submission to labs.
• Ensures cleanliness of exam rooms.
• Maintains medical-supply inventories and escalates supply requests.
• Enters clinical patient information into the electronic medical record system. Obtains diagnostic reports or hospital notes for the patients’ record. Generates after-visit summaries.
• Oversees the charting process to ensure that information is updated completely and accurately.
• Registers patients within the EMR. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
• Confirms patient appointments.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date.
• Checks patients in/out, schedules follow-up appointments and processes referrals.