A Patient Care Associate (PCA) is a professional with an exceptional service attitude who is the first point of contact for all patients entering the office. The PCA performs various support tasks to assist in each patient's care. The PCA assists patients with completing their registration at the kiosk and guiding them to their designated waiting areas. In addition, the PCA is responsible for educating the patient about their medical insurance benefits versus their vision plan benefits. Lastly, the PCA will work towards making sure that the patient leaves satisfied and has received an exceptional experience at Visionary Eye Doctors.

Principal Duties and Responsibilities

• Highly skilled in greeting guests in a courteous and professional way
• Directs patients to check in at the kiosk
• Understands the entire office operations sufficiently to direct patients accordingly
• Directs patient to the appropriate waiting area upon arrival
• Demonstrates ability to answer the patient's questions or concerns and direct them to the right person
• Ability to schedule and cancel appointments using our EHR system
• Ability to scan and photocopy records to the corresponding accounts and/or files
• Be able to complete daily tasks
• Be able to complete daily recalls to patient who are due to return for their recommended visits

Qualifications & Skills

• Bilingual preferred
• Highly developed interpersonal, organizational, and communication skills
• Open-minded with a passion for learning a wide range of skills.
• Proficient in computer and relevant software applicants and practice management technology
• Possession of strong problem-solving skills and sound judgment
• Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
• Ability to work independently on assigned tasks as well as to accept direction on a given assignment.
• Availability Monday-Friday and weekends.

Benefits

• Competitive compensation package
• Comprehensive benefits
• 401(K)
• Career growth and development
• PTO and holidays off