Telecommunications Analyst 3

Hybrid: MUST be a WI resident or willing to relocate to WI prior to starting the role at own expense

Position overview: Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.

Minimally qualified applicants must have:

• Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies
• Working knowledge of Networking concepts
• Experience with Cisco phones and infrastructure

This position will have minimal travel but it may be necessary for some projects. No overnight travel expected.

Responsibilities:

Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems. Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited. This is a 100% remote position with office visits as needed. Applicants must reside within the State of Wisconsin.

The DOC telecom group manages:

• Cisco infrastructure and endpoints

• Mitel VoIP PBX and ACD

• Telecommunication Company management

• Smart phone support

• Airwatch

• Apple Business Management

• Video conferencing account management

Required Skills

Required Skills & Years of Experience: 2 – 5 Years

• Video Conferencing infrastructure and endpoints management

• Unified Communications Systems (Webex, PBX, ACD, etc)

• Mobile device support and Management

• Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)

Preferred vendor Experience:

• Cisco

• Mitel

• Zoom

• AirWatch

• Apple Business Management

• Microsoft

Required soft skills:

• Ability to work independently but in a team environment-

• Able to meet deadlines

• Punctual

• Ability to multi-task and balance their work day

• Ability to troubleshoot complex problems and determine a solution