Description

Virginia Physicians for Women is looking for a new member to support the front desk team at our Prince George office location. We are looking for someone who possesses excellent customer service skills, strong work ethic and the ability to multitask in a high-volume environment.

Requirements

Essential Functions:

• Complete all functions of patient admission and check out
• Understand and communicate the financial policies of VPFW
• Explaining payment plan arrangements with patients
• Collecting copayments and balances
• Manage and resolve patient payment concerns or questions
• Collect and coordinate patient insurance policies
• Schedule appointments to accommodate physicians across multiple offices

Knowledge Skills and Abilities:

• Ability to establish and maintain long-term patient relationships
• Demonstrate good judgment in handling situations not covered by written or verbal instruction and seek guidance as needed
• Perform work within appropriate time frame, accurately and in a timely manner in periods of increased work load and high stress
• Ability to solve patient problems, treat patients with dignity and respect and respond quickly to patient needs

Education and Experience:

• Previous customer service experience.
• Prior medical office experience preferred.
• High School diploma or equivalent.