Essential Job Statements

Support the integration of safety and quality into the fabric of the organization to achieve care targets. Support the advancement of the organization through collaboration, learning and communication.

• Assist in implementing processes for engagement and teamwork

• Support the creation of learning opportunities to advance the organization

• Communicate effectively in multiple venues via multiple routes

• Support collection and presentation of data to drive change and improvement

Use proven methods to facilitate improvement initiatives under the direction of Safety & Quality Consultant II, II, manager or director.

• Utilize performance and process improvement tools

• Implement change management methodology

• Employ project management tactics

Collect and present data to help guide decision-making and inform improvement initiatives

• Accurately and completely collects and enters data in designated application

• Present data and other information clearly, as directed

• Demonstrates ability to use computer applications and databases (i.e., Word, Excel, Visio, REDCap, MS Teams, SharePoint, etc.)

Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture and improving processes that detect, mitigate, or prevent harm

• Support cause analyses of any format (e.g., RCA, ACA, 5-Whys, FMEA, etc.)

• Apply high-reliability principles to improvement initiatives

• Ensure focus remains on process-driven solutions rather than people-driven ones

• Promote psychological safety through transparency of data and information.

Support the evaluation and improvement of healthcare processes and care transitions to advance the safe, equitable, efficient, effective, and timely care of our diverse patient population.

• Support the integration of population health management strategies into initiatives

• Apply a holistic approach to improvement

• Collaborate to improve care processes and transitions

• Support the integration of social determinants of health into initiatives to ensure health equity

Maintain & update knowledge base

• Update professional knowledge applicable to the role by participating in education opportunities such as reading professional publications and networking locally and regionally.

• Complete required continuing education to maintain certification (as applicable).

Ensure responsibility and visible commitment of diversity, equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system.

Performs other duties as assigned and/or participating in special projects to support the mission of VCUHS and the HR Business Advisory team. Accepting alternate responsibilities as required.

Patient Population

Not applicable to this position.

Employment Qualifications

Required Education:

Associate degree in Business, Management, or related field from an accredited program

Preferred Education:

Bachelor's Degree in Business, Management, or related field from an accredited program

Supplemental course work in quality improvement or patient safety methodologies/tools

Previous training/education in project management, project coordination, Lean/Six Sigma

Licensure/Certification Required:

N/A

Licensure/Certification Preferred:

Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian or similar) if candidate holds a professional license

Minimum Qualifications

Years and Type of Required Experience

Minimum of two (2) years of work experience in the healthcare environment which may include hospital or clinic setting with specific experience in the following areas:

• clinical processes

• collecting, organizing and presenting data

• developing and making presentations

Previous experience using a personal computer and software applications to include the Internet, e-mail, Microsoft Office (Word, Excel, etc.) and graphics

Years and Type of Experience Preferred:

• Previous experience working in a quality department

• Previous experience process mapping using mapping/flowcharting software

• Basic knowledge of patient safety, quality improvement or project management processes/tools

• Experience coordinating/assisting with complex, multi-stakeholder projects in a matrixed environment

• Previous experience as a research assistant or project coordinator

• Previous experience coordinating or assisting with project planning and implementation

Other Knowledge, Skills and Abilities Required:

N/A

Other Knowledge, Skills and Abilities Preferred:

N/A

Cultural Responsiveness

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Combination of education and experience in lieu of a degree.

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Prolonged periods of working alone.

Other: May be required to car travel to off-site locations occasionally

Physical Demands

Lifting/ Carrying (0-50 lbs.) up to 33% of time

Push/ Pull (0-50 lbs.) up to 33% of time

Bending

Work Position

Sitting up to 66% of time

Walking up to 66% of time

Standing up to 66% of time

Additional Physical Requirements/ Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

Repetitive arm/hand movements

Finger Dexterity

Hazards

N/A

Mental / Sensory

Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional

Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.