YOUR MISSION (The Job Description)

The incumbent in this position is responsible for managing all aspects of security activities for Virgin Hotels Las Vegas and Mohegan Casino in accordance with corporate policy and Nevada State regulations; responsible for supporting the achievement of revenue and income objectives, market share and customer service objectives; establishes departmental policies and procedures; develops and monitors departmental budget(s) to ensure effective operation of the security department.

THE NITTY-GRITTY (The Essential Job Duties)

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)

• Hire, retain, motivate, evaluate, and manage security staff, ensuring employees receive adequate guidance and resources to accomplish established objectives
• Review activities throughout the facility to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability
• Assist in establishing department standards, guidelines and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas
• Monitor and evaluate security department to ensure the proper planning for short and long-term strategies
• Assist in reviewing strengths and weaknesses of facility policies and procedures to most effectively implement changes to improve operations and most efficiently allocate resources
• Ensure a safe and secure atmosphere/environment for customers and employees
• Coordinate security investigation efforts in conjunction with Executive Director of Security and outside law enforcement agencies to assure proper handling of civil violations of patrons or employees; may occasionally appear in court with corporate attorneys to assist in criminal justice proceedings
• Establish, implement, and monitor emergency procedures to ensure prompt and safe handling of such emergencies as fire, flood, or bomb threats
• Work with operating departments to design and conduct highly sensitive investigations to facilitate fact‑finding and probe into potentially illegal or inappropriate activities
• Conduct background investigations on prospective or newly hired employees

In addition to the other duties described herein, every employee has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by management
• Perform the duties described in compliance with local laws and regulations
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department
• Have knowledge of the Hotel's programs to address problem gambling
• Consults with the appropriate individuals and maintains and effective system of written policies, procedures, and internal controls to ensure compliance with Nevada Gaming Regulations and Minimum Internal Control Standards
• Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports items addressed by the "Compliance Questionnaire" as they occur to the Compliance Officer or his designate
• Reports any acts of wrongdoing on behalf of any staff member of which they have knowledge

WHAT IT TAKES (The Qualities We Look For)

Thorough understanding of state, civil and criminal laws. Knowledge of gaming regulations. Understanding of corporate and property-specific policies and procedures. This knowledge and these abilities are typically acquired through the completion of a bachelor's degree in criminal justice, or a closely related field, in addition to five years of direct security/surveillance experience in a hotel/casino, or through a high school degree or equivalent and eight years of direct hotel/casino experience.

MUST HAVE'S

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service
• Always communicate effectively with customers and all levels of employees
• Read and write legible reports
• Identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
• Must have effective communication skills
• Must be bondable with no felony convictions
• Must have valid Nevada driver's license
• Must be able to write clear, accurate and concise reports
• CPR Certificate and blood borne pathogen training required

THE WORKING CONDITIONS

• Lift up to 60 pounds of equipment or supplies, and move carts that weigh up to 100 pounds
• Work in an environment that is subject to varying levels of cold, heat, sunlight, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position typically works outside and is subject to all weather. Proper clothing is provided
• Virgin Hotels Las Vegas is a pet friendly property. You may come in to contact with pet hair and dander

• Prolonged periods sitting, standing, and walking
• Lift, push and pull drop boxes and money carts, and be able to assist sick or injured customers and employees

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*