162 Front Desk Agent (full-time) Jobs in Dallas, TX
Virgin Hotels Central Services LLC is Hiring a Front Desk Agent (full-time) Near Dallas, TX
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
Your mission:
Should you choose to accept it…
We want someone who thinks outside the box. Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests. All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better.
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
- Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
- Maintain the Virgin “Tone of Voice,” culture & level of standards set forth by the management team.
- Maintain complete knowledge of the following at all times.
- Hotel features/services, hours of operation.
- All room types, numbers, layout, décor, appointments & location.
- All room rates, special packages and promotions.
- Daily house count and expected arrivals/departures.
- Room availability status for any given day.
- Scheduled daily group activities.
- Use excellent communication skills with guests and staff including verbal, written and body language.
- Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
- Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
- Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
- Adhere to the following cashiering procedures:
- Process allowances
- Make change for guests
- Post charges
- Settle Room accounts
- Run closing reports
- Count bank at end of shift
- Complete designated cashier reports
- Drop Receipts
- Secure Bank
- Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
- Obtain an assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Communicate timely and in a responsive manner via digital device.
- Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
- Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
- Be creative and think outside the box to create memorable experiences for our guests.
- Work well on a team or independently while being accountable for work performed.
- Take, record and relay messages accurately, completely and legibly.
- Enthusiastically describe details of food dishes and beverages available in all F&B outlets.
- Complete all items on the shift checklist.
- Adhere to security procedures to ensure our guest’s safety.
- Be a team player!
- Highly organized, anticipating needs and over delivering wherever possible.
- Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!
Background must-have:
- Current, legal and unrestricted ability to work in the United States.
- Bachelors Degree preferred.
- Ability to compute accurate mathematical calculations.
- Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
- Proficient MS Word, Excel, and PowerPoint.
- Current, legal and unrestricted ability to work in The United States.
- Ability to work on nights, weekends and holidays.
#LI-onsite
Job Summary
Full Time
$28k-36k (estimate)
04/15/2024
06/14/2024
The job skills required for Front Desk Agent (full-time) include Customer Service, Guest Service, Front Office, Accounting, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent (full-time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent (full-time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent (full-time) positions, which can be used as a reference in future career path planning. As a Front Desk Agent (full-time), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent (full-time). You can explore the career advancement for a Front Desk Agent (full-time) below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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