Vintners Resort's Vi La Vita Spa is Northern California's most luxurious spa experience, nestled in the heart of wine country. Vi La Vita Spa combines luxury, elegance and the natural beauty of wine country, offering our guests and community the opportunity to enjoy premier services in relaxation, beauty and wellness. Our 5,000 square foot spa will offer Massage and Skin Care services with a unique Caldarium (indoor pool), two steam saunas, relaxation room complete with a fireplace and a beautiful spa garden for guests to enjoy. Vi La Vita Spa provides the long-desired luxury element to our Four Diamond Resort. Learn more about us at https://www.vintnersresort.com/ where we Celebrate Everything! We are currently recruiting both full-time and part-time Spa Attendants who are focused on elevating our guest experience at the spa. The ideal candidate is a motivated, well-organized individual who has a deep understanding of ensuring the highest luxury standards within a spa setting. SUMMARY: Overall facilitation of the Spa, ensuring the highest luxury resort standards of professionalism, customer service and optimum cleanliness/health and hygiene standards. Provide operational support, hosting guided tours of the Spa, anticipating guest needs and inquiries, educating information and education to guests and colleagues, while upholding Company Standards and Codes of Conduct. Responsibilities include possessing thorough knowledge of all treatments, services, promotions and retail items, light clean-up, and providing exceptional guest service. Responsible for the Health and Safety of guests, employees and members in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual. ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned as needed.Consistently engage with guests and colleagues and adhering to culture and Codes of ConductGreet guests in a friendly and efficient manner and escort guests as required, give tours of the spa as requiredAssist guests in the correct use of all facilities; sauna, steam room and fitness equipmentEnsure the smooth operation of the Spa and complete all shift dutiesRespond to inquiries providing complete details of all spa, salon and fitness aspects.Responsible for the cleanliness of lockers, hallways, artwork, fixtures, treatment rooms, offices and consultation rooms, Steam & Sauna facilities, bathrooms and service closets, and assist with any situation that impacts the guest experienceRemove trash from work areas to the loading dock/dumpster and remove trash and linen from cleaning cartsMaintain that all storage and distribution area in a clean and organized conditionEnsure stocking of all spa amenities, toiletries and linen inventoryDistribute linen to designated areas in the Spa in accordance with established par levels Remove dirty linen to holding area on loading dockReport any linen shortages or other discrepancies to the appropriate manager or supervisorMove, store and stock furniture, supplies, and equipmentPerform all Spa Attendant dutiesPerform all opening and closing duties Exhibits company Standards with guests, members and colleagues Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with colleagues efficiently and effectively Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment Ability to easily adapt to organizational and environmental changes Clean and maintain Spa, equipment and studios Promote Spa treatments and services Maintain alertness and observe safety standards to ensure guest and colleague safety at all times Inspect and evaluate operation condition of all equipment and report necessary repairs to manager on duty Learn the names and personally recognize our regular Guests and Members Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding the Company and the surrounding area to answer any questions guests may have to the best of one’s ability If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support) Uphold appropriate departmental standards of quality/timing Uphold and ensure compliance with all company and departmental policies and procedures Attend all scheduled employee meetings and brings suggestions for improvement Actively participate in other areas of the Spa Operation, such as treatments, product knowledge and retail salesAttend all scheduled Spa, Resort and departmental meetingsAll other duties as assigned QUALIFICATIONS: Previous Spa or Hospitality experience preferred. Must possess exceptional communication, hospitality, and interpersonal skillsProven history of working well in stressful situationsAvailability to work flexible shifts is required. COMPUTER SKILLS: To perform this job successfully, an individual should have working knowledge of Microsoft Office products including Excel, Word and Outlook. CERTIFICATES, LICENSES, REGISTRATIONS: CA Driver’s License requiredGuard Card a plusCPR/First Aid certified a plusCompensation Range: $17.00 - 19.00/hour. Benefits: Complete benefits package for full-time associates include the following along with generous company discounts.401(k)Medical, Dental and Vision Health insuranceVacation, Holiday and Sick Paid time offGenerous employee discountsSchedule: Position will work onsite and schedule may vary depending on business priorities.