JOB SUMMARY

Home to an NHL franchise, a collegiate athletics property, event venues of 9,000 and 20,000 seats respectively, a digital media company, retail and ecommerce platforms, Vinik Sports Group (VSG) creates world-class experiences that grow brands, drive revenues and impact the community.

Drawing on the expertise showcased during the transformation of the Tampa Bay Lightning and Amalie Arena under Jeff Vinik, VSG serves clients through its three core divisions - VSF Commercial Sales, VSG Live and VSG Facilities. VSG features a leadership team with decades of experience in the sports and entertainment industries; leaders who focus on each client's unique needs before developing strategies and delivering successful solutions in the multimedia sales, event management, facility operations, and guest services verticals. VSG maintains a preference for long-term win-win partnerships, but it remains nimble enough to manage individual events and short-term opportunities for its customers.

The Facility Services Shift Supervisor is responsible for the day to day planning and executing of all housekeeping and/or conversion needs. They will complete assigned tasks by performing duties personally or through delegation to Housekeeping Attendants and Conversion Technicians. The Facility Services Shift Supervisor will also be responsible for overseeing and leading staff to include coaching, performance feedback and disciplinary actions.

GAME/EVENT RESPONSIBILITIES

• Game/Event Night responsibilities:Yes
• Approximate number of events worked per year:100-plus

SUPERVISORY RESPONSIBILITIES

• Assist in the oversight and leadership of housekeeping and conversion staff
• Assist in the hiring, training, coaching and development of housekeeping and conversion staff
• Assist with performance appraisals, reporting on employee performance issues and administration of disciplinary action

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support management with the coordination of personnel and daily activities involved in the successful execution of department operations on a designated shift; rotating on a predetermined schedule to cover other shifts

• Participate in pre-shift meetings to facilitate team building, motivation, safety, training, company and event information sharing

• Proactively communicate with staff to assure a high morale and positive work environment

• Make recommendations to managers regarding performance recognition and rewards

• Assist shift manager with scheduling of Facility Services staff to ensure deployments are prepared and filled according to shift and event housekeeping and/or conversion needs

• Execute off-season summer projects and maintenance plans created by managers

• Participate and assists in training employees on housekeeping and/or conversion "best practices"

• Assure the health, safety and security of co-workers and guests by following and ensuring staff follow all operational and safety procedures, rules and OSHA standards

• Assist managers in the investigation, reporting and recordkeeping of all accidents, safety violations and employee disciplinary incidents

• Provide support with ongoing maintenance and care of all housekeeping and/or conversion equipment

• Responsible for maintenance of SDS sheets for all chemicals and products, ensuring they are up to date and in the correct locations

• Assist with inspection of building to ensure cleaning standards are maintained at a high level and building remains in a clean and safe state

• Support department inventory process, resource/supply tracking and recordkeeping

• Maintain effective working relationships with employees, contractors, guests and visitors

• Remain flexible and adjusts to situations and exhibits unconditional professionalism

• Perform other duties, as assigned

PHYSICAL REQUIREMENTS

• This position requires physical activity including standing, walking, climbing and ability to lift and/or move up to 50 pounds.

QUALIFICATIONS

• High school diploma or GED required

• Minimum 1 year of experience supervising a large, diverse staff

• 1 year of experience in a sports/entertainment venue preferred

• Proven leadership ability

• Demonstrated knowledge in the practice and procedures related to all areas of housekeeping and/or event set up, tear down and change overs

• Possesses a thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for all the types of events anticipated at the facility

• Ability to work independently, exercising judgment and initiative

• Effective written and oral communication skills

• Excellent time management and decision-making abilities

• Exceptional attention to detail

• Experience using Windows and Microsoft applications
• Ability to multitask, meet tight deadlines and work well under pressure

• Willingness and ability to work a flex schedule of various hours and multiple shifts, to include overnights, weekdays, weeknights, weekends and holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.