Store Manager - Asheville Outlets, Asheville, NC

Job Category : Retail / Outlet - Management Requisition Number : STORE01671 Showing 1 location Job Details

Description

Title : Captain (Store Manager)

Department : Retail

Reports To : District Manager

Overview :

Responsible for building, guiding, and supporting a store to bring Every Day Should Feel This Good to customers while growing sales and profitability.

Functions & Responsibilities :

Generate Sales :

• Meets and exceeds store financial goals
• Measure and develop store and crew performance goals to increase profitability
• Actively looks for opportunities to drive additional sales and traffic
• Aware of market competitor activities
• Sources and supports In-Store and Head Quarter driven events
• Supports and Communicates Head Quarter initiatives

Customer Experience :

• Ensures the store reflects Shep & Ians vision of Every Day Should Feel This Good to our customers through Hosting the Party
• Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
• Educates crew and customers regarding product information and brand initiatives
• Ensures crew and customer education regarding product knowledge and brand initiatives
• Develops and ensures store systems and practices support the customer experience
• Encourages managers and crew to solicit customer feedback to better product and store environment

Crew Development :

• Operates a welcoming, fun, encouraging and energetic yet professional store environment that adheres to all HR policies and laws
• Creates schedules to support an engaging customer service environment
• Develops and educates first mates (assistant managers) and crew members
• Creates, attends and supports manager and crew meetings and team building exercises
• Recognizes and rewards first mate and crew performance
• Builds an environment that fosters open and respectful communication with crew and Head Quarter partners
• Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking
• Conducts regularly scheduled interviews to identify and hire on the best talent for stores

Operations :

• Ensures store is compliant with operational standards, expectations and federal law
• Supports crew to plan and execute direction in a timely manner
• Evaluates store operations and looks for opportunities to enhance efficiency, productivity and profitability
• Maintains efficient merchandise controls
• Develops loss prevention awareness among all crew members
• Consistently meets payroll expectations
• Manages to a Profit and Loss Statement
• Exercises prudence regarding personal / team expenses and supply management

Merchandising :

• Ensures merchandising reflects current compass, brand initiatives and local customer needs
• Actively looks for replenishment opportunities through restocking and Head Quarter partnership
• Audits store cleanliness, folding and visual standards
• Makes merchandise moves based on sell-through and customer feedback to drive business

Requirements / Qualifications :

• 2 years as a Store Manager in similar volume, type business
• Total 3 years of retail supervisory experience
• Strong interpersonal communication and customer service skills
• Ability to plan, manage time, and make decisions in a fast-paced environment
• Proven success in staff development and mentorship
• Competition and industry awareness
• Team focused, confident, and professional
• Creative, adaptable, entrepreneurial and driven by integrity
• Strong verbal and written skills
• Ability to perform effective selling techniques to achieve sale and repeat business
• Excellent retail business acumen including selling skills, visual presentation, and sales analysis
• Ability to work a flexible schedule including holidays, overnights, weekends
• Ability to actively supervise the sales floor
• A passion for making people happy
• Belief in leading by example and likewise, exudes a leadership as service mentality
• Excited to recruit, train, motivate, and inspire as a large piece of the day-to-day responsibilities to your team
• Excellent organizational skills
• Accuracy and attention to detail
• Ability to effectively receive and communicate feedback
• Proactive and experienced in networking
• Passion for the vineyard vines brand

Qualifications

Skills

Behaviors

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Experience

Licenses & Certifications

Last updated : 2024-05-14