About Usvineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US

vineyard vines was founded on a state of mind that Every day should feel this good. You don’t need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It’s a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too

Whether in our stores, or at our Harbor Drive headquarters, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees. Our team is our family, and we’d never have grown to where we are today without them

We’re committed to building an inclusive team across all channels, departments and stores within our community. We hope you’ll join us and see what the smiling pink whale is all about.

Overview:

This role will report to the Senior Manager, IT Support Services. We are looking for a team player who will provide technical and operational support for point of sale (POS) and other IT systems used to operate our fleet of stores (currently numbering approximately 125 including both mainline and outlet). This individual will partner with other team members to provide remote support for new store installations, store openings, store closings and special events. This role will also provide IT hardware and application software support for several hundred HQ team members at our Harbor Drive location in Stamford, Connecticut.

You will:

• Troubleshoot issues on multiple computer platforms: Mac, Windows and mobile devices (85% Windows, 15% Mac)
• Provide support for multiple enterprise applications including email, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department specific applications
• Maintain daily performance of desktop computer systems, including but not limited to software installation, upgrades and patches, network connectivity, antivirus software and other maintenance tools/utilities
• Responsible for creating and managing Gold images for all PCs and Macs within the environment Preforming quarterly updates to keep up to date
• Respond to issues from the stores reported pertaining to all store related systems including POS/Mobile POS and all peripherals, Back of House PCs and peripherals, including but not limited to all-in-one printers, label printers, ticket printers and barcode scanners
• Troubleshoot issues with network/wireless equipment, data wiring, and internet/phone service
• Act as a point of escalation and support for other Support Desk team members to help resolve more advanced issues as they arise
• Work with IT Support Desk Manager to implement new systems, policies and procedures

What you bring:

• BA or BS degree is required. Major or concentration in computer science or Information Systems, or a relevant IT related field, is preferred.
• 3 years of experience providing technical support
• Experience with desktop and mobile operating systems (Windows, Mac and IOS) is preferred
• Experience with Point-of-Sale (POS) systems and related equipment (hardware, scanners, and receipt printers) would be a plus
• Experience with PC’s in a LAN, network printers, wireless access points, broadband internet access and basic phone issues would also be a plus
• Experience with other Microsoft products including Office and Office 365
• Experience with Google Apps for Work
• Knowledge of scripting – batch and/or PowerShell
• Strong analytical and troubleshooting skills
• Excellent communication and organization skills are required
• High level of self-motivation, productivity and attention to detail; be well-organized; have excellent verbal and written communication skills
• Team focused, confident, and professional
• Creative, adaptable, entrepreneurial and driven by integrity
• Ability to effectively receive and communicate feedback
• A positive and enthusiastic attitude
• Excellent communication skills, both verbal and written
• Must be able to communicate with nontechnical users to assist with troubleshooting and issue resolution.
• Ability to react quickly and professionally in high stress situations
• Must be available for on call rotation for after-hours support, including nights and weekends
• *Shift work required

Every Day Will Feel This Good Because

• We have a fun-spirited entrepreneurial culture filled with truly “good” people
• We have flexible working hours and work from home days to accommodate your personal life
• We offer a generous employee discount so you can rep our lifestyle on-and-off the boat
• We offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings , flex spending accounts, life & disability insurance
• We have an onsite gym as well as health & financial wellness programs to keep you active
• We offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar