**Description**

**About the Role**

Point Pickup Technologies Inc., a leading American last mile delivery platform, is looking for **Performance Support Analysts**; professional, experienced, and courteous customer service and operations specialists to support PPUPs growing driver and client network. Candidates must possess superior phone communication etiquette, be detail-oriented, tech-savvy, and have an innate sense of urgency and a drive to see projects through to completion. This is a tremendous growth opportunity for the right person!

**Main Responsibilities:**

* The role of the Performance Support Analyst within our Performance Operations Center is best served by a high-energy individual who strives in a fast-paced, competitive yet collaborative team environment.

* Your primary role will be to support the day-to-day delivery operations by troubleshooting and assisting with PPUPs driver base to ensure on-time delivery completion according to PPUP KPIs. Technology-based support role in a data-driven, logistics technology company. Point Pickup is operating with a high volume of deliveries daily for its retail partners.

* You will use our technology-based tools to interact with PPUP Drivers and Shoppers to apply common sense and levy a deep understanding of your teams assigned territory in order to ensure on-time delivery completion.

* Monitoring inbound driver and client escalations and responding in a timely manner with meaningful insights via phone, email and chat support systems.

**Required Qualifications:**

* Being a Team Player is a must!

* Good Intuition along with Strong Interpersonal Skills.

* Strong written and verbal communication Skills

* Excellent English written and verbal comprehension. You will be representing the PPUP brand on the many daily interactions with our retail partners.

* Excellent time management and organizational skills.

* The key to success is thinking preventatively, not reactionarily.

* This is not a remote position candidates will be expected to work from our Stamford, CT office.

* Ability to work with PPUP Performance Center Schedule:

-Working Schedule: PPUP Operates 24/7; Schedule flexibility with some evenings, weekends and holidays (particularly during busy peak seasons).

-Work Week: Sunday to Saturday.

-Workdays: Five Days per week or 40 hours per week.

-Morning and Evening Shifts Available; strong preference for evening and weekend workers.

-Weekends and Holidays as necessary and additional hours during peak seasons.

**Required Education & Experience:**

* Recent College Graduates in Technology, Computer, Business Management, Engineering, Customer Management field.

* Experience in Call Center and/or Customer Support is a plus.

* Proficient in Microsoft Office, Google Drive, CRM Software (Kustomer, Ring Central, etc.)

* Experience with and/or Interest in Data Analytics highly desired

**Key Qualities:**

*Client Relationship-builder* You are able to understand the perspective and goals of multiple diversified prospects and clients and can triangulate to find solution to their last mile delivery needs.

*Naturally curious* You are a self-motivated, rapid learner always looking for ways to innovate and improve and want to share the vision and direction of the company.

*Analytical* -- You are a data-driven, analytical thinker that know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance.

*Problem solver* You are a results-oriented thinker, able to use first principles to solve challenging business problems at their root level and can independently translate high-level goals into actionable plans.

**Why PPUP**

*We care * We offer the right opportunities to our workforce and help them to excel professionally and on a personal level. We care about our community, and we are always like to give back and contribute in making a strong local community!

*We are leaders* - Leadership is not limited to our management team. Its something everyone at PPUP embraces and embodies.

*We are doers* - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do on every project, every day.

*We are learning* - Were not afraid to dig in and uncover the truth, even if its scary or inconvenient. Everyone here is continually learning on the job, no matter if weve been in a role for one year or one minute. We always look to fit our talents to the best role and allow them to learn and excel.

*We are client obsessed* - Our mission is to grow and empower local and national economies. We are committed to our clients and drivers!

*We are all about PPUP* - The magic of PPUP is our people, together making our inspiring goals attainable and driving us to greater heights.

We offer great compensation packages and comprehensive health benefits. Apply to join our incredible innovative team!

**Our Commitment to our DEI initiatives**

Were committed to growing and empowering a more inclusive community within our Company, industry, and cities. Thats why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We always try our best to set everyone for success!

PPUP is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees happiness, healthiness, and overall well-being by providing comprehensive benefits, wellness programs, paid parental leave and more.

PPPUP Pickup is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

If you need any accommodations, please inform your recruiting contact upon initial connection.