Outreach Coordinator - Cantonese/Mandarin

Travel Required

112 Charles Street, New York, NY 10014

VillageCareMAX is looking for a motivated individual for this Full-Time role to provide assistance to members in coordinating services. The Outreach coordinator's primary focus is to ensure that our community of members complete their preventive care exams and assist in scheduling those exams. Outreach Coordinators will handle all outbound communications to our members via phone calls and mail correspondence. Some of your daily activities will include:

• Handling all incoming telephone calls and answering questions for members and providers.
• Assist members in accessing all necessary covered and non-covered services in conjunction with plan of care.
• Contact members and engage in QA conversations/questions.
• Inquire if members had preventive care exams and confirm appointments.
Assist members in arranging appointments with physicians and other health care providers, and coordinate pick up /drop off transportation to and from scheduled appointments.

We would like to speak to those who have 3 years job related experience. Excellent communication skills, organizational skills and problem solving will be vital to this position. Bilingual - Chinese Required. Must be able to travel to office and monthly events.

There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from world leading carriers and competitive compensation, than we would love to speak with you!

• PTO package
• 10 Paid Holidays
• Personal and Sick time
• Medical/Dental/Vision
• HRA/FSA
• Education Reimbursement
• Retirement Savings 403(b)
• Life & Disability
• Commuter Benefits
• Paid Family Leave
• Additional Employee Discounts

VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.