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This position is responsible for making reservations, assisting guests, answering correspondence, providing exceptional customer service.
Responsibilities:
• Answer calls, send/reply to emails, and makes reservations.
• Maintains arrival, departure & guest lists
• Checks guests in and out, assist guests as needed
• Clean lobby and office areas
• Coordinate housekeeping list with housekeepers, special guest request. Etc.
• Receive and process payments, prepare daily audit reports
• Maintain petty cash account
• Monitor for 3rd party reservations and cancellations
• Other duties as assigned
Requirements:
• Ability to work flexible work schedule and days including evenings and holidaysFull Time
$30k-37k (estimate)
08/11/2023
05/28/2024
The following is the career advancement route for Guest Relations Representative positions, which can be used as a reference in future career path planning. As a Guest Relations Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Relations Representative. You can explore the career advancement for a Guest Relations Representative below and select your interested title to get hiring information.