NOW HIRING:
FULL-TIME

ADMINISTRATIVE SERVICE OFFICER I –
POLICE FRONT DESK
2 POSITIONS AVAILABLE - 1 OVERNIGHT SHIFT - 9:30PM - 5:30AM

Administrative Service Officer May Be The Job For You If:

* you enjoy customer service

* you’re a multi-tasking wiz and a quick learner

* calm and composed describes YOU

The Administrative Service Officer is a highly responsible position at the Police Department front desk. Duties include considerable contact with Village residents and the general public, both in-person and on the phone. As an A.S.O. you will provide staff support to Police Officers, receive and process payments, monitor the Police radio, perform clerical tasks – such as data entry, maintaining logs and files, and assisting with special projects.

HOURS AND SCHEDULE

40 hours per week – Eight hour shifts. Shifts subject to change.

Fulltime schedule: Sunday - Thursday or Tuesday - Saturday

3 shifts: 9:30 p.m.-5:30 a.m., 5:30 a.m. – 1:30 p.m., or 1:30 p.m. to 9:30 p.m.
with possible rotating shifts, including evenings, weekends and holidays.

Starting Salary Commensurate With Experience
Hiring Range of $23.9412/hr - $26.9841/hr

Full Benefits, Including Medical/Dental/Vision Insurance and IMRF Pension

EDUCATION, EXPERIENCE AND COMPUTER SKILLSHigh School diploma or general education degree (GED)

• No prior experience or training required, however:
  Preferred – some Customer Service or Front Desk Experience with cash handling.
  A Plus – Police Department or Municipal Front Desk Customer Service Experience.Keyboarding skill of 6,000 keystrokes per hour corrected preferred
  Knowledge of LEADS, Computer Aided Dispatch and Motorola Premier One a plus, ability to obtain LEADS certification within 6 months of hire is required
  
• Bilingual preferred, but not required

Upon offer, a pre-employment Village-paid drug screen and background investigation, including credit is required.

For more information, see the job description below.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The required competencies listed below are representative of the knowledge, skills, and/or abilities required for successful job performance.

• Respond to and interact with residents, employees and others within and outside the organization in a courteous, professional and effective manner, always placing emphasis on customer service and public relations.

• Maintaining composure when receiving distressed or confused verbal communications.

• Work under pressure and/or with frequent interruptions.

• Perform basic data entry at 6,000 kph (corrected) is preferred.

• Perform multiple functions simultaneously.

• Make critical decisions quickly using a high degree of logic and common sense.

• Compose communication and maintain logs, using both manual method and computer.

• Learn complex procedures, memorize location of streets, and learn Village geography.

• Interpret and evaluate situations.

• Accurately proofread copies and prepare and record data.

• Maintain confidentiality.

• Follow verbal and written instructions.

• Read, write, speak and comprehend the English language.