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Supervision
Reports to: Sr. Manager of Service Operations and Technical Support
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating over 3 decades of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well-known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.
Your Role and Impact
The Technical Support Representative I is responsible for maintaining a professional and satisfied relationship with customers (internal and external) by providing product and service troubleshooting while educating about the features and benefits of the product. The Technical Support Representative makes use of knowledge bases and troubleshooting techniques to resolve a customer’s technical issue in a timely and cost-effective manner.
The Technical Support Representative I works as part of Customer Care department, working directly as part of the resolution. Resolves routine questions and problems, and refers more complex issues to higher levels. They work under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.
Day to Day Responsibilities
Your Profile
What’s in it for you:
Work Environment & Requirements
At ViewSonic, our mission is to provide excellence in visual experience by combining, products, solutions, and ecosystem developments. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.
Full Time
$50k-68k (estimate)
03/27/2024
03/29/2024
viewsoniceurope.c...
CA
<25
The job skills required for Technical Support Representative include Customer Service, Troubleshooting, Technical Support, Customer Support, Products and Services, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.