Job Requirements

• Administrate provider portal logins
• Respond to employee requests, in a prompt manner, regarding access to payer provider portals.
• Troubleshoot issues with portal access.
• Track new portal access, as well disabling separated employees.
• Setup and assist with insurance web portal access.
• Work with credentialing to setup access for new portals, and revalidation of existing portal access.
• Assist with general help desk tickets as needed.
• Other duties to be assigned as needed.

Requirements:

• Work with revenue department leadership to determine appropriate access.
• General troubleshooting experience.
• Ability to work with multiple teams.
• Outstanding interpersonal skills with a focus on helping others
• Computer Skills

Qualifications:

• High school diploma required.
• Entry level IT Certifications or equivalent experience preferred.
• 1-2 years customer service or help desk experience preferred