Victra is the largest Verizon authorized retailer in the United States. As a Store Manager, you create the environment that high performers want to be a part of, and guests cannot wait to do business with! Store managers lead the way in sales for the company. Your role will focus on training, developing, and inspiring your team to success. You will motivate your team to give the best service to Every Guest. Every Time. Consistency is key for both your performance and that of your team. You will lead your team and keep our guests our number one priority. Ready to take charge of your career? Apply today!

A Day in the Life:

On a typical day, you will manage the operations of your store and performance of your staff. How you interact with guests will be the blueprint for you team. Your tasks will include counting inventory, hiring, making sales, and coaching employees. You will be responsible for meeting personal and store sales goals. You will also take part in trainings and attending weekly sales leadership calls.

Safety Precautions:

We have developed a Safety Pledge focused on keeping our guests and essential workers safe:

• Both employees and guests receive face coverings
• We limit the number of guests in the store to reinforce social distancing
• Sanitize touch points prior to each use
• Learn more on our Covid-19 Page

Retail Store Manager Responsibilities:

• Recruit, train, coach and develop sales staff on all aspects of sales which include but are not limited to, sales techniques, products, promotions, and procedures
• Be motivated by change and adapt sales strategies as the business changes
• Encourage and motivate sales team to meet or exceed sales quotas
• Provide effective performance feedback to all staff and set time frames for achievement. Must also commit to following up on those expectations and maintain accountability
• Use Salesforce calls and customer outreach to increase productivity and drive sales 
• Ensure availability and protection of merchandise by maintaining inventory levels
• Perform an accessory inventory count monthly as well as device inventory count daily
• Market merchandise by adhering to advertising, sales promotion, and display plans
• Maintain cleanliness standards as they evolve, ensuring a welcoming environment for all guests
• Secure merchandise and protect employees by adhering to security standards 
• Schedule staff to maintain appropriate shift coverage based on business needs
• Manage all escalated customer service issues with professionalism
• Execute daily operational procedures with excellence
• Lead with effective communication through Teams and manage email communications
• Enforce Victra policies and procedures promptly and efficiently 
• Use training tools provided to further your career and personal development 
• Create a fun and engaging environment that promotes creativity and innovation 
• Other duties as required

Job Requirements:

Next to being committed to superior customer service, you also have experience leading a team to greatness. We look for you to also bring the following:

• High School diploma, AA preferred
• 3-5 years of experience in a retail sales environment, 2 years in a leadership/supervisory role

We also have expectations that you bring the following traits:

• Excellent interpersonal skills
• Basic interview skills and enhanced staffing knowledge
• Relevant history of high retail sales performance
• Basic Math Skills
• Working knowledge of Microsoft Office

Physical Requirements

• Ability to lift up to 10 pounds

Training Requirements

• All Store Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense
• All Store Managers are required to attend and successfully complete a 3-day Store Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense
• Various online and computer-based training will be required throughout employment with Victra

Additional Information

• This position is full-time and non-exempt

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer - and we celebrate our employees' differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.

**This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position and the duties, responsibilities and skills required may change without notice.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Ability to Relocate:

• Garner, NC: Relocate before starting work (Required)

Work Location: Multiple locations