Responsibilities include, but are not limited to:
Collaborate with customers, customer service, warehouse, and sales to gather information to develop work orders and scheduling.
Review work order details with Commercial Manager, sales, customer service, and warehouse no less than 72 to 48 hours prior to the start of a project to check for understanding and ensure detail accuracy.
Manage data entry into CRM system (MoversSuite & MSWhse) to ensure accurate information for scheduling moves/deliveries and maintaining inventory reporting.
Immediately communicate work order and time sheet abnormalities to ensure paperwork is accurate before approved by the Commercial Manager.
Maintain communication throughout the commercial process with sales, coordinators, driver and operations
Obtain and maintain all necessary information and paperwork to ensure an efficient and timely service for the customer.
Alert and update appropriate parties to any changes, modifications to schedule, etc.
Ensures file content is complete and accurate
Communicates directly with the sales and coordinator teams to schedule and confirm appointment times, delivery, and start times for all assigned jobs within the system
Serves as the backup for customer facing coordinators as needed.
Responsible for the data integrity in the system regarding Commercial Moving, Relocation & Storage jobs / projects
Minimum Qualifications/Requirements:
Superior interpersonal skills
Excellent written and oral communication skills
Ability to present self professionally and intelligently to internal/external customers and colleagues
Well established organization, multitasking and prioritization skills
Demonstrated initiative and resourcefulness
Strong work ethic
Strong attention to detail
Experience providing outstanding customer service, fostering trust, and growing customer satisfaction
Excellent phone presence and etiquette and have multi-tasking skills.
Proficient using MS Windows-based software applications to include Outlook.
Ability to work in a fast pace and multi-tasked environment.
Experience in the moving industry is a plus
Must be able to pass a pre-employment criminal background screen and drug screening
Education:
Bachelors degree and 1-2 years industry experience preferred;
Associate degree with at least 2 years of customer service experience.
High School graduate or equivalent with 3 years of industry experience will be considered.
Salary: $20.00 - $24.00 per hour