Victory Van Corporation has been in the Commercial & Residential Moving, Relocation & Storage business for 75 years and we are actively hiring to join our winning team!

We are currently seeking a Commercial Coordinator to join our team in Sterling VA.

The Commercial Coordinator supports the Director of Customer Care across a variety of customer portfolios by providing a critical range of administrative activities in support of customer service, operations, and warehouse services.

Responsibilities include, but are not limited to:

Collaborate with customers, customer service, warehouse, and sales to gather information to develop work orders and scheduling.

Review work order details with Commercial Manager, sales, customer service, and warehouse no less than 72 to 48 hours prior to the start of a project to check for understanding and ensure detail accuracy.

Manage data entry into CRM system (MoversSuite & MSWhse) to ensure accurate information for scheduling moves/deliveries and maintaining inventory reporting.

Immediately communicate work order and time sheet abnormalities to ensure paperwork is accurate before approved by the Commercial Manager.

Maintain communication throughout the commercial process with sales, coordinators, driver and operations.

Obtain and maintain all necessary information and paperwork to ensure an efficient and timely service for the customer.

Alert and update appropriate parties to any changes, modifications to schedule, etc.

Ensures file content is complete and accurate.

Communicates directly with the sales and coordinator teams to schedule and confirm appointment times, delivery, and start times for all assigned jobs within the system.

Serves as the backup for customer facing coordinators as needed.

Responsible for the data integrity in the system regarding Commercial Moving, Relocation & Storage jobs / projects.

Who you are:

You always strive for better, in your work and for your future.

You build trust, good working relationships and communicate effectively with your colleagues and across functions.

An effective communicator who understands the importance of this Role.

Willing to learn new skills and ability to adjust to changes quickly

You will represent Victory Van Corporation in the most professional and proficient manner.

Minimum Qualifications/Requirements:

Superior interpersonal skills

Excellent written and oral communication skills

Ability to present self professionally and intelligently to internal/external customers and colleagues

Well established organization, multitasking and prioritization skills

Demonstrated initiative and resourcefulness

Strong work ethic

Strong attention to detail

Experience providing outstanding customer service, fostering trust, and growing customer satisfaction

Excellent phone presence and etiquette and have multi-tasking skills.

Proficient using MS Windows-based software applications to include Outlook.

Ability to work in a fast pace and multi-tasked environment.
Experience in the moving industry is a plus
Must be able to pass a pre-employment criminal background screen and drug screening

Education:

Bachelors degree and 1-2 years industry experience preferred;

Associate degree with at least 2 years of customer service experience.

High School graduate or equivalent with 3 years of industry experience will be considered.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• How many years of Scheduling experience do you have?
• How many years of Planning experience do you have?

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 2 years (Required)
• Logistics: 1 year (Required)

Ability to Relocate:

• Sterling, VA 20166: Relocate before starting work (Required)

Work Location: In person