Description

The Resident Assistant is responsible for maintaining the overall management and maintenance of the residence, creating a supportive and welcoming environment for residents, and supporting the staff and the daily operations of the Program. The Resident Assistant reports to the Program Director, or their designee, for support and supervision.

Location: Willows is a new harm reduction, low threshold transitional shelter program in Boston for women experiencing homelessness, substance use/opioid overdose risk and health/mental health conditions, who may also face multiple barriers to housing. 

Essential Functions:

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy of Care at all times including maintaining professional ethics, boundaries and client confidentiality.
• Ensure that the residence is maintained in a state of good repair, orderliness and is free from hazards. Assure that fire safety standards are met at all times. 
• Enforce all policies and procedures related to maintaining a safe and appropriate residential environment; while promoting a healthy, supportive, inclusive community. 
• Engage in relationship building, Nonviolent Crisis Intervention, motivational interviewing and conflict de-escalation as needed in the milieu space.
• Ensure the well-being of all residents.
• Accurately document observations, encounters, incidents and engagements with clients during your shift. 
• Support with inventory of client belongings.
• Assist with storage of food, household supplies, linen supplies, including inventory, collection, distribution, and laundering as directed.
• Provide assistance with daily office and administrative functions e.g. filing, phone coverage, reception, maintenance of house records.
• Communicate to both management and peer staff any information specific to the organization and maintenance of the facility that occurs during shift (utilizing oral as well as written reports in the daily log and incident reports as required).
• Attend supervision, staff meetings, clinical team meetings and periodic professional development trainings and workshops as requested by supervisor. 
• Conduct safety, security and wellness rounds/checks throughout the program as scheduled to ensure the well-being of all residents.
• Work collaboratively within the team to provide client centered services.

Non-Essential Functions:

• Participate and support the agency in program events, State House rallies, fundraising and advocacy events, rallies, walks and any additional functions.
• Perform any other duty or task that may be requested from time to time by your supervisor or their designee.

Required Qualifications:

• Ability to work effectively with individuals of diverse race/ethnicity, sexual orientation, gender identity, sex and drug cultures, age groups, religion, country of origin, disability and economic status.
• High School diploma or equivalent. 
• Knowledge of or openness to Addiction/Recovery and Harm Reduction Practices/Philosophy or a willingness to acquire within the first six months of employment. 
• Excellent verbal communication skills including an ability to have open and affirming conversations.
• Ability to work and relate to residents in a helpful, directive, and compassionate manner.
• Must be CPR certified (may be obtained upon hire)
• Complete TB screening (may be obtained upon hire)

Preferred Qualifications:

• Experience working with families, parents, and youth experiencing housing instability and trauma.
• Previous experience in nonviolent crisis intervention, de-escalation, and milieu management.
• Working knowledge of HIV/AIDS and viral hepatitis, homelessness, substance use, STIs, and sex work as well as health-related social issues faced by persons who use drugs.
• Ability to work independently and cooperatively as a member of a professional team.
• Strong organizational, writing, and communication skills.
• Proficient computer skills, including the use of Microsoft Word and Excel and other databases.
• Three strong work related professional references; at least 2 from manager or supervisor.
• Valid Massachusetts driver’s license and safe driving points of 00, 98, 99, 01, 02, or 03.

Hours: Full-Time position (40 hours/week) Sunday-Thursday 3pm-11pm

Rate: $22.28 hourly

Victory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas. 

Victory Programs has helped individuals and families in crisis for 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 250 staff across 21 programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.

The Housing Division offers safe, stable housing. When individuals and their families have access to safe and stable housing, and a place to sleep at night they are much more likely to address other pressing issues like their health and the health of their families. The Housing Division offers both transitional and permanent housing programs for a variety of individuals and families, with diverse needs, experiencing housing instability. 

Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurances, 19 days of earned time in your first year, sick time, personal days, tuition remission, and a retirement savings opportunity.