Team Member - Front of House

Job Summary

As a Front of House Team Member at Vicious Biscuit, you are a key ambassador for our brand, responsible for providing exceptional customer service, Southern hospitality and creating a positive and engaging dining experience. Your role involves interacting with guests, taking, and delivering orders, and ensuring the overall satisfaction of our guests.

Responsibilities

• FOH team members tasks include cashier, running food and bussing tables, take-out operations, barista, and expediter.

· Greet and welcome guests with a friendly and positive attitude.

· Provide attentive and personalized service to ensure a memorable dining experience.

· Address customer inquiries, concerns, and special requests with professionalism and courtesy.

· Take accurate food and beverage orders.

· Coordinate with the kitchen and barista to ensure timely and accurate delivery of orders.

· Check orders for accuracy before serving them to guests.

· Maintain clean and organized dining areas.

· Clear and reset tables efficiently to accommodate new guests.

· Ensure service areas are stocked with utensils, napkins, condiments, etc.

· Familiarize yourself with the menu to make recommendations and upsell featured items.

· Inform guests about promotions, special events, etc.

· Embrace a positive and inclusive role within the Vicious Biscuit culture, actively engaging in teamwork, expressing enthusiasm for personal growth and development, and steadfastly upholding a commitment to excellence.

Qualifications:

· Excellent communication and interpersonal skills.

· Ability to work in a fast-paced environment and remain calm under pressure.

· Enthusiastic and positive attitude with a commitment to delivering outstanding hospitality and service.

· Demonstrate a commitment to servant leadership as a core value of the Vicious Biscuit brand.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid training
• Vision insurance

Restaurant type:

• Fast casual restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person