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Customer Experience Representative
ViaFlex Midland, TX
$35k-43k (estimate)
Full Time 1 Month Ago
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ViaFlex is Hiring a Customer Experience Representative Near Midland, TX

,After more than 60 years of industry leadership, Viaflex is dedicated to utilizing years of expertise and has committed to the continuation of innovative thinking for years to come. Our team is currently over 400 team members strong and covers six locations. We are seeking passionate individuals to help us on our mission to create solutions that are thinner, lighter, and stronger – together. 

The Viaflex team finds its passion in creating film and sheeting solutions that outperform and outlast. With a focus on preserving customer assets and protecting Earth’s resources, Engineered Films creates liners, covers, and barriers that make a positive impact in the markets we serve. From design and manufacturing to on-site installation, our highly skilled team never stops striving to improve.

ESSENTIAL FUNCTIONS:

  • Promote and maintain the highest possible customer relationship and satisfaction.
  • Follow up on customer questions, requests, and issues in a timely manner.
  • Work closely with internal teams and customers to assist with all aspects of processing the order.
  • Prepare price quotes and follow through the process.
  • May generate and/or verify pricing, discounts, and/or terms of the order, within established guidelines and division approval.
  • Handle warranty claims and any credits, per division policy.
  • Keep internal teams informed of competitive information gained regarding pricing, products, or general issues in the market.
  • Depending on division, initiate requests for product samples and/or sales literature.
  • Keeps informed of new developments, methods, and techniques in the sales profession.
  • Demonstrates the Viaflex Team Member Values in their daily actions.
  • May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed.
  • Learning, understanding, continuously improving, and promoting the division’s quality management system in accordance with ISO standards. May be required to look for prospective sales opportunities. Contact customers to solicit business.
  • Participate in industry events such as trade shows, conferences, or other travel as required.
  • Prepare sales reports as needed.
  • May be called upon to assist in forecasting customer demand for capacity planning.
  • Work closely with internal teams to resolve customer issues and track feedback.

EDUCATION & EXPERIENCE:

Bachelor’s degree in business or related field. 5 years related experience preferred, or equivalent combination of education and experience.

KNOWLEDGE, SKILLS & ABILITIES:

Capability to build and maintain relationships that establish trust and create value. Sharp perception of verbal and communication skills, providing enhancement of sales abilities. Effectively communicate in clear and professional manner, both verbally and written. Ability to consider the client, competitors, and Viaflex to evaluate opportunities. Aptitude to create value propositions to address the client’s needs, both known and unknown. Proficient with computers, including Microsoft Office programs. Strong organizational, multi-tasking, and time management skills. Team player who is self-motivated and has ability to work with minimal supervision. Ability to communicate effectively with team members and leadership staff. May travel up to 10% of the time. Annual Motor Vehicle Record (MVR) check required. Refer to Viaflex Vehicle Operations Policy CS-13 for guidelines.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

Physical Requirements: Required to sit, stand, walk, bend, and reach. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions: Exposure to a normal office environment. Position may occasionally require entering a production environment, including exposure to noise, fumes, moving machinery, and varied temperatures.

BENEFITS TO YOU:

Not all benefits are created equal, but we have got you covered. Viaflex not only offers a wide range of benefits that encourage wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, company-paid life and disability insurance and 401k. We offer workplace flexibility policies to promote work/life balance in addition to paid time off (PTO) benefits. Team Members can also take advantage of additional benefit programs such as education assistance, our onsite fitness center or fitness center reimbursement, employee assistance program (EAP) and much more.

EEOC STATEMENT:

Viaflex is committed to providing equal employment opportunities to all qualified employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.

Job Summary

JOB TYPE

Full Time

SALARY

$35k-43k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

05/23/2024

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The job skills required for Customer Experience Representative include Communication Skills, Microsoft Office, Flexibility, Leadership, Communicates Effectively, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Representative job description and responsibilities

Collaborated with various team members across departments to problem solve and exceed customer expectations.

02/09/2022: Asheville, NC

Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

03/04/2022: Augusta, GA

Customer experience representative document their exchanges with clients, often using customer relationship management software.

02/20/2022: Atlantic City, NJ

They generally need to know how to create and update tickets and how to search for customer records.

12/25/2021: New Bedford, MA

Customer service representative listen to or read about customer problems and suggest solutions.

02/09/2022: Allentown, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Representative jobs

Customer service representatives must have distinct personalities.

02/05/2022: Norwich, CT

Most customer service representative jobs require candidates to complete on-the-job training.

02/13/2022: Burlington, VT

Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.

02/15/2022: Appleton, WI

The person needs to know when to ask for referrals or reviews from customers.

01/29/2022: Winston Salem, NC

Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.

12/27/2021: Baltimore, MD

Step 3: View the best colleges and universities for Customer Experience Representative.

Butler University
Carroll College
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