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Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As we continue to expand in Europe, we are looking for a Customer Support Agent. You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand.
This job can be done remotely, as long as you are based in one of the following countries: Germany, Netherlands or England. Please note that this role is also referred to as "Support Operations Agent".
What You’ll Do:
Who You Are:
What We Offer
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.
#LI-RB1 #LI-Hybrid
Full Time
Business Services
$40k-51k (estimate)
04/12/2024
07/10/2024
viadelivers.com
PORTLAND, OR
25 - 50
1985
Private
TOM MATSUDA
$10M - $50M
Business Services
VIA is a provider of legal, compliance translation and localization services for healthcare, education, financial services and retail industries.
The job skills required for Customer Support Agent - Remote (German-speaking) include Customer Support, Call Center, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Agent - Remote (German-speaking). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Agent - Remote (German-speaking). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Agent - Remote (German-speaking) positions, which can be used as a reference in future career path planning. As a Customer Support Agent - Remote (German-speaking), it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Agent - Remote (German-speaking). You can explore the career advancement for a Customer Support Agent - Remote (German-speaking) below and select your interested title to get hiring information.
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Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
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They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
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