At VGM, we live by a common set of values that we call our Power of One Principles. We give our employees the freedom and resources they need, backed by our culture of collaboration and diverse thought, to continue innovating and advancing our services – if you want to be empowered to make a difference, you will love it here.

Click here to watch a short video and learn more about our mission and the work we do at HOMELINK: https://player.vimeo.com/video/671217309?h=5108c6d93e&badge=0&autopause=0&player_id=0&app_id=58479"

Financial Office Summary

VGM HOMELINK team members work every day to ensure patients across the country receive the highest standard of care. We do this by performing high quality customer service in an office environment utilizing various forms of technology. A key component of this process is what we consider the financial or business office: billing, accounts receivable, and accounts payable.

The first few months in HOMELINK will be spent in training, learning business objectives, software systems, and job specific goals. The HOMELINK training team will provide in-depth training on insurance carrier contracts, medical coding, and job specific responsibilities in the financial office. During training, you will be assigned one of the various positions that are crucial to the success of the financial office.

Commitment to in-depth knowledge of our insurance carrier contracts and expectations, as well as high-quality standards and timeliness are crucial to success in this role. This VGM job is fast-paced and ever changing; individuals with high energy and passion for exceeding expectations are encouraged to apply. This VGM job functions in a call-center environment and at minimum 75% of this role will include communication via phone with in-coming and out-going calls.

Working Location: On-site in Waterloo, Iowa or remote/hybrid

Hours: Monday-Friday; Full-time (40 hours/week) 1st shift, 8am-5pm CST

Compensation: $16 - $18 / hour

Financial Office Responsibilities

Our financial business office is comprised of billing analysts, accounts receivable and accounts payable associates. Each of these roles completes new hire training before being assigned to a designated area within the business office.

Billing Analysts evaluate orders for accuracy before submitting claims to insurance payers for reimbursement.

• Review orders to ensure accuracy of coding, quantity, and pricing
• Follow-up with service providers to obtain necessary documentation to submit claims to insurance
• Identify and resolve billing issues

Accounts Receivable Associatesreviews aspects of a claim to decide the reason for outstanding balance and then take corrective action to collect outstanding balances.

• Reviews orders with open AR balance to ensure accuracy of codes, quantity, and pricing
• Follow-up with insurance company to obtain payment from services rendered
• Prepares and submits documentation to increase likelihood of claims payment

Call Center Representatives responds to provider inquiries via phone calls, emails, and aging spreadsheets

• Reviews orders with open AP balance
• Reconciliation and analysis of provider payment

Accounts Payable Associates prepare and monitor the financial system, as well as processing and monitoring payments and expenditures.

• Process, apply and distribute payments accurately
• Identify trends in payment discrepancies
• Verify all transactions comply with financial policies and procedures

Financial Office Qualifications

Education/Experience

• High School diploma/GED desired
• Certification or education related to financial services or equivalent professional experience preferred
• Experience working with Microsoft Office applications – Microsoft Excel and Microsoft Outlook specifically
• Must comply with continuing education per VGM, regulatory, contractual, and accreditation requirements

Skills and competencies

• Knowledge of various healthcare industry billing and/or coding terminologies such as ICD-10, HCPCS, CPT, modifiers, and various Medicare LCDs preferred
• Knowledge of accounts payable, accounts receivable and maintenance of general ledgers
• Possess intellectual curiosity, always eager to learn
• Ability to think analytically by conducting qualitative and quantitative analysis
• Ability to maintain a high level of accuracy in preparing and entering financial information
• Ability to maintain confidentiality concerning financial files
• Ability to think critically with strong decision-making skills
• Strong written and verbal communication