VFS Services USA is Hiring a Customer Service - Visa Application Center San Francisco Near San Francisco, CA
VFS Global, the world’s largest outsourcing services specialist for governments and diplomatic missions worldwide, is currently hiring a Support Agents for our Visa/Passport Center in one of the offices in San Francisco. ROLE AND RESPONSIBILITIES
Working under tight timelines and high volume of applications.
Supporting applicants with different inquiries about the visa process.
Processing applications and data entry in the customized VFS software, including digitalization of documents.
Dispatch of documents daily to foreign governments based in the US
Scanning and uploading of documentation
Trouble shooting IT issues with the help of the remote IT Service Desk, as needed
Tracking of passports
The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
Reports directly to Visa Application Center Deputy Manager
Willingness and ability to physically carry and transport a load of daily applications, in person, to local Consulates
EXPERIENCE/QUALIFICATIONS REQUIRED:
Excellent written & verbal communication skills with professional demeanor
Excellent command of English is required, additional languages a plus (but not required)
Minimum education: Associate or Bachelor’s degree
Good knowledge of Microsoft Office packages
A good attention to detail and high level of accuracy under tight timelines
A proactive ‘can-do’ attitude
Ability to begin work rotating shifts from Monday to Fridays and some Saturdays, if needed, between 7:00am – 7:00pm
Flexible / ready and willing to additional hours, if needed