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Customer Service - Visa Application Center San Francisco
VFS Services USA San Francisco, CA
$64k-84k (estimate)
Full Time 1 Month Ago
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VFS Services USA is Hiring a Customer Service - Visa Application Center San Francisco Near San Francisco, CA

VFS Global, the world’s largest outsourcing services specialist for governments and diplomatic missions worldwide, is currently hiring a Support Agents for our Visa/Passport Center in one of the offices in San Francisco. 
ROLE AND RESPONSIBILITIES
  • Working under tight timelines and high volume of applications.
  • Supporting applicants with different inquiries about the visa process.
  • Processing applications and data entry in the customized VFS software, including digitalization of documents.
  • Dispatch of documents daily to foreign governments based in the US
  • Scanning and uploading of documentation
  • Trouble shooting IT issues with the help of the remote IT Service Desk, as needed
  • Tracking of passports
  • The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
  • Reports directly to Visa Application Center Deputy Manager
  • Willingness and ability to physically carry and transport a load of daily applications, in person, to local Consulates
EXPERIENCE/QUALIFICATIONS REQUIRED:
  • Excellent written & verbal communication skills with professional demeanor
  • Excellent command of English is required, additional languages a plus (but not required)
  • Minimum education: Associate or Bachelor’s degree
  • Good knowledge of Microsoft Office packages
  • A good attention to detail and high level of accuracy under tight timelines
  • A proactive ‘can-do’ attitude
  • Ability to begin work rotating shifts from Monday to Fridays and some Saturdays, if needed, between 7:00am – 7:00pm
  • Flexible / ready and willing to additional hours, if needed
  • Availability to begin as soon as possible
  • Candidates need to be eligible to work in US.
  • Ability to lift up to 30 pounds. 

Job Summary

JOB TYPE

Full Time

SALARY

$64k-84k (estimate)

POST DATE

04/18/2023

EXPIRATION DATE

06/15/2024

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