We are a Family owned Case IH Agriculture farm dealer complex seeking a qualified Service Manager Trainee to join our team in the Central Iowa area. Will include learning the duties of the service manager role including answering customer phone calls, scheduling jobs, preparing repair orders, estimating cost of repairs, obtaining customer approval of estimates, answering questions and concerns as needed, and filing warranty claims. Position may also include looking up parts on a computer and helping service personnel get the parts they need. This position requires a good working knowledge of farm equipment, good people skills, basic computer and typing skills, and the ability to solve problems.

Responsibilities

• Leads and directs technicians on daily assignments
• Primary contact for customers on problems, questions & concerns
• Develops annual service and sales promotions, including clinics
• Opening, completing and closing work orders in a timely manner
• Reviews rates for all machine charge outs
• Ensures proper documentation and retention of records
• Manage warranty claims and process
• Participates in reviews of shop performance including sales and expense analysis
• Manage training requirements for personnel

Qualifications

• Leadership, interpersonal and team building skills
• Comprehensive knowledge of mechanical, hydraulic and electrical systems
• Basic knowledge in the use of Agricultural equipment in farming operations
• Basic computer skills including MS Office
• 1 year in service management or similar work experience
• Ability to lift, push, pull objects up to 75 lbs
• Knowledge of safety regulations including EPA and OSHA

Benefits

• Paid holidays and Vacation
• Medical and Dental Health Care coverage
• 401k with match
• Employee life insurance
• Opportunity for advancement
• Continuous training

About Us With the purchase of the International Harvester farm equipment dealership in downtown Denison in 1975, Glen Vetter founded Vetter Equipment Company. Starting with six employees, the business has experienced steady growth, added 11 more strategic locations, survived numerous economic downturns and a couple of recessions, and remains as a dependable partner for local farms, contractors, and our fellow residents. With more than 200 employees and a commitment to keeping the needs of customers the central focus of our organization, Vetter Equipment is one of the largest, privately owned Case-IH dealerships based in the state of Iowa and ranks as one of the top dealerships in the country. We are also active members of our communities, contributing our time, talent, and money to various organizations and projects. It is our goal to continue our tradition of excellence by offering our customers the best products and quality service in each of our locations.

Apply Online:

• Visit our Web site www.vetterequip.com & click on the Careers Tab
• Respond to this posting

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Day range:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Ag Service Manager: 1 year (Preferred)

License/Certification:

• Valid Driver's License (Preferred)

Work Location: In person